How can I use wait for condition I do have look up where it will change the state of the record into requested. and I need to use a wait condition so it will not proceed to the next step. my condition will be as long there is 1 record that is not al...
I'm wondering what information I can use from an email within the sys_email_list table to create an event rule? I had the vendor send some test emails, but I'm not sure exactly what to use for the event rule. I did create an inbound action rule, I st...
Hello Everyone,We want to monitor the types of tickets being received in the client's ticketing system so that we can build workflows in ServiceNow based on those. To achieve this, we’re exploring ways to connect ServiceNow with their system —such as...
Hi All,I have an issue in where I'm able to connect via the MS Sharepoint Online Spoke and get success messages. However I'm not able to retrieve any data or whatsoever. I've tried 3 actions. - List files in folder || Outcome is that it says there ar...
Hi team,We have below requirement.When agent suspends HR case for 5days and user does not reply, then send reminder email and keep the case suspended for another 5days. If no reply again, then suspend for another 1day and then close the case next day...
Hi everyone,I created a subflow that returns a JSON but it doesn't recognize it in the main flow.I've changed the output to string type, but it doesn't seem to work. Any ideas?Thank you very much, and best regards.
Hi Community!I have a question about how to add a button with custom functionality onto a record producer form. Setup:There is a Service Catalogue that is a record producer, that I want to add a button in the form that users fill out. I need the butt...
Hello Experts, I have a requirement to remove the user names from a list collector variable, if a match is found within a array. Scenario and Requirement -1. In the contact table, there is a Expiry Date field (u_expiry_date), which stores the date v...
I have a request to add a computer to group, it's working fine with Microsoft Active Directory v2 Spoke, Action Add computer to groups. The problem is I need another action (Is computer in group?) it needs to be checked before adding, I tried to user...
Hello,I have a RITM that is related to vendor risk managment .. this ritm sets up a vendor on the core_company table.On the RITM form, there is the a reference field that allows user to select vendor; and if the vendor is not already on the core_comp...
Requirement: Offboarding request catalog item have a date variable, it should always be a future date after atleast 2 weeks from the date of request submission. Any help is greatly appreciated!
I have an onChange client script on the field Quote MRC Line Items, which is of type Name-Value Pairs. This field depends on another field called Quote MRC Choices, which is a choice field.The logic is that when a user selects a value in the Quote MR...
This is a description of the maintenance rule, "CI in Change Window."The OOTB code just involves this, (function findCisInMaint(){ var impactManager = new SNC.ImpactManager(); var cis = impactManager.getCisInActiveChangeWindow(); retu...
Hello - Getting the certificate error below. Does anyone know how I can get this resolved?
Hi Everyone,Quick question. I'm working on a set of Service Portal widgets. And I want to open a widget within a modal as popup.function(spModal) { /* widget controller */ var c = this; c.onAction = function(title, action) { // ask the user f...
