Forum Posts
Resolved! Mandatory fields check in list view
In the incident we have set some mandatory fields, it will check the fields filled or not , if not will popup the message. But in list view update status to Closed or Resolved not apply the rules, no alert message for need filled the mandatory fields...
UI action working in one instance but not the next
Hello,I have created a UI action "Cancel Request" button that uses a script include. IT is working as it should in Test/Dev instance but once moved to PROD/UAT button is not working as it should. Per screenshotsUI ActionForm button: TrueActive: TrueS...
PDI "Instance is offline"
I have had this error message since this morning (around 5 hours). I've refreshed the instance but the same error keeps appearing. Any ideas or help appriciated. Regards, Dan
Resolved! Before Query Business rule Restriction on the Request Item table
Hello , I created a before query business rule to restrict anyone that is not a member of the Sensitive Data group from access Request Items in the Sensitive Data Request Item. I have been able to create a BR that will not allow anyone who is not ...
Archive rules are getting struck in waiting state and no Archive log is getting created.
Hello All,I am trying to run an archive rule but the rule is not running and no Archive log is getting created. Then I noticed that in the sys_archive_run_chunk table, all lot of rules are in waiting state and not getting completed. As soon as i try ...
Script Include for reference qualifier
Hi there, I need restrict options on Location Dropdown to patient addresses. Required conditions are:Where “Type” = Health Location or Health Depot, ORWhere the linked Consumer on the location is the same as the Consumer on the Patient associated wit...
Resolved! Why does my UI action work for admin, but not for itil user?
I have created UI action for button functionality in release task (rm_task) tableUI action is not working for itil role ,i have checked acl their is no acl restricted for itil role.
Yokohama Enterprise Architecture Portfolio List View
Looking for specific information on the new modules and features have been added in the Portfolio section for this upgrade. There is no specific information in the upgrade details different from Xanadu. Appreciate any clarification of the changes, i...
MRVS Excel sheet data pulling question
Hi All, I am creating one MRVS catalog in that MRVS the data I put through excel sheet in all rows. there one variable called solution center ID where data is coming through on the basis of reference variable which is referencing to solution center t...
When any user is creating a bug in ADO from Servicenow,It is being created under my name by default.
Hi,The integration with ADO to SN is working fine and properly.Only thing in which I am facing issue is that everytime when any user creates an incident and it matches the mapping conditions - the bug is being created in ADO but it is always under my...
Submitter cant be an approver Catalog Item
i created a workflow "approval group" activity but it just keep skipping this activity all togethervar answer = [];// Get the approval group using sys_idvar group = new GlideRecord('sys_user_group');group.get('c34f36ec8393d2106e4aafd0deaad367'); // U...
Create multiple RITM under single request depending upon list collector values through workflow
Hi Team, This might be helpful for someone who want to learn something new. Use Case : Create multiple RITM under single request depending upon list collector values through workflow without using CartAPI.Pre-requisites : 1. PD...
Resolved! Adding gilroy font in the notifications
Hello Team, I wanted to check if there is way to incorporate a font called gilroy in the message html of ServiceNow Notifications. Normally it gives us the option to choose arial, georgia,helvetica etc. I have tried updating the system property 'glid...
Requirement to integrate Co-pilot for microsoft for m365 with servicenow
Hi All, We have below requirement in our project, any help will be appreciated.ServiceNow & Co-pilot IntegrationImplement ServiceNow integration with Microsoft Copilot to improve IT service delivery and reduce manual effortMeasure: Reduce manual effo...
