Hello Folks, I have a catalog form that has 2 variable sets, first variable set (Requested_for_details) and second variable set (computer details). In my second variable set a have a reference variable called Computer_name, when the user select that ...
Hello All, Flow designer Execution is not showing anything.When I click on "Executions" on right corner of the flow it redirects me to Flow Engine Context. Then I click on the particular record to see the execution, it redirects me to the screenshot ...
I have an ng-template in my widget.How do I access a variable in my client controller in my ng-template. For example:In my Client Controller, I have:c.day = 'Friday'; I want to print the variable 'day' in div tag in my ng-template.I tried {{day}} and...
I have created a custom catalog in sc_catalog table and tagged few catalog items to that catalog but in virtual agent those items don't show up only the items tagged to service catalog show's upDoes anyone know how to fix?
Hi Community, Which role is required for access to SPM Module Regards,Srinivasu
Hello Team,I have created a flow to remove access requests for leavers. However, the current behavior creates multiple catalog tasks for the same catalog item. Ideally, I want only one task per catalog item to remove access. For example, if a user ha...
I need to add the 'EDIT' button in the 'Attached Knowledge' related tab for 'Emergency' and 'Normal' changes, I have added the 'EDIT' button and added the omit condition. Still, the 'EDIT' button is showing for the Standard Change. The omit condition...
I have enabled high contrast setting on my instances and its working fine when using personal windows laptop but not words are not readable when using Government Standard Image Build laptop (GSIB) laptop. How can I fix it so that it works the same fo...
I want to change the state of the case after replying to email from activity section of workspace. Can you please help me out on where can I find the logic for this 'Send email' button on Compose section of workspace.
Hi All, How can i send email notification to all the members in a group instead of sending to group email? any suggestions. Thank you.
When Opening the CIM Task [sn_cim_task] it is defaulting to Pending State(-5 backend value) sn_cim_task is inherited from task table . I need it to default to Open state(0) . @itsm @sndev @itil @Dev
I am trying the enhance the Story module (rm_story). The requirement is below: 1. When the State of the Story is changed to UAT (value = 7), the opened_by and all the users listed in the Watchlist should be sent an approval email notification. 2. Th...
I have a requirement where I have to Moving the XML along with the attachment from one instance to another instance via script. without downloading the xml file manually. I need to automate this whole process.Appreciate your suggestions. Thanks in ad...
Hello Team, Can you please help me in setting up the notifications for my scenario.I have created a task record, when assigned to adds comments to the task requestor is getting notified. When the requestor is responding to the comments directly on th...
Hi Team,I have one requirement on Customer Service Application,In that i have Exception Table, and we have Exception Reports as well, and now i want to show the age of those Exceptions,For that i have created one Custom field, i.e, Exception Age (Str...
