i am trying to fire my event from a business rule.i need to send a message to the assignee when an additional comment (comments) field is updated by the caller. something isn't really working. my business rule: (function executeRule(current, previous...
how to get all variables on the form in client-side script \ UI policy? I have tried using getfieldnames() and geteditablefields() both not working. I need to hide empty variables in the requested item.
Hello,I have a requirement to replicate a native UI functionality into configurable workspace. Once you click on the save button on the case record, it should redirect to open the service portal in a new tab and parent parameters(table name and sys_i...
I have been attempting to determine when a user last logged into SeviceNow using a password. I've checked the Events list, using login, but it doesn't differentiate if a person logged in native (with password) or SSO. Can anyone help me determine the...
I'm working with Service Operations Workspace (SOW) on the Washington release.In the Agent Workspace experience, using Virtual Agent + Agent Chat, I'd like to play different sounds for different chat events:One sound for new chat requests (before acc...
We have around 2 lac incidents but only 150 knowledge articles. Knowledge management is not used much. We are looking for strategies to create more articles based on repeat incidents etc Q - is there any way to find out the repeat incidents so that w...
We have a Remote Spoke flow that syncs data between 2 instances, however we are syncing quite a few fields on a record, so this is causing the FLOW to be difficult to manage.Has anyone had any luck setting up the script input for the Update Record, u...
Hi All, I have requirement to Add a new choice option under a field ' What is your reason for visiting? ' in Walk up experience. I have tried adding a new choice under this field called XYZ in the OOB variable set , however its not showing it in t...
is there a way to determine which workflow, auto-assignment rules etc. are associated with a specific assignment group?
We have a variable named as - "How many tasks required" - Options will be - 1. One task2. Two tasks3. Three tasks Depending of fulfiller's selection tasks are generating Now the requirement is - (We are not sure how many tasks are going to select b...
Hello All, Survey is triggering for below condition on HR Case table- State changes to Ready- HR Service is Offboarding Workflow- Subject person is not emptyBut after adding <Description contains Resignation>, survey is not triggering, is it not taki...
Hi All, I have the following use case:A flow is launched from an alert management rule. This flow performs several actions, including adding additionals comments. We would like the comment to use the name of an existing user (instead of System).Is it...
Suppose there is a field called "Type" in a record producer. If the Type is selected as "incident", an incident should be created and if the Type is selected as "problem", a problem should be created. Is this possible? If yes, how can we achieve this...
Hi,While testing virtual agent API using postman, I'm getting errors in the system logs (listed below). These errors occur only when I add 'history' attribute in the request body. If I don't add the attribute then there was no error. Anyone faced sim...
Please, I need an explanation of the choices of the 'operational_status' field of the 'cmdb_ci' table, i.e. in those cases a configuration item takes on the values shown below for the 'operational_status' field?OperationalNon-OperationalRepair in Pro...