Hi Team,I have a choice field 'ABC' with default value set to 'XYZ'.For a specific data source (import set), I want the choice field to set the value to --None-- instead of its default vallue 'XYZ'. What's the best way to achieve this as OnComplete t...
Has a system_admin elevated roles while creating a ACLs to update the work note in ITSM like Incident, change_request and problem do I really need to create multiple ACLs for those table?Is there any option to create one ACLs role by including all th...
Hello experts,When I was checking on the custom portal, I created a simple custom quick link that will just redirect to esc_knowledge_home page.Before I clicked on the categories, when you hover on any articles, it is showing sys_id,After I clicked o...
My Instance does not have the sn_incident_read role or acls, we do not want to utilize the itil role. So I imported over the OOB acl for read access that is connected to the sn_incident_read role , imported the roles , gave it to a test user and stil...
Hi All, I am trying to create the ticket in ATF ServiceNow. The flow is like we need to create the ticket once the status of the ticket is new (consider this as step 4), then we need to change the status of the ticket to "pending response delivery" b...
( im a student so please dont be mad for not knowing) i made a report and added it as a widget to the portal ESC and the graph looks great and all but everytime i switch from SYS Administrator to someone else like abel tutor by impersonating the Dunu...
ServiceNow's documentation is so frustrating. I am looking for this:Quiz scorecard question results - pie charti can't find it anywhere. I'm on Yokohama. I've made a quiz. I can see the results in a list view, but can't see the scorecard. It's not in...
Dear Community,I hope you're doing well.We are currently using API key authentication for our client portal, which involves generating an HMAC-SHA256 signature in ServiceNow with the CryptoJS library (specifically using crypto-js/3.1.2/hmac-sha256.j...
We managed to sort the popular items widget by default from A-Z on, but now we wish to custom sort the Connected content from our Child topics displaying in the popular items. We tried to add a prefix like A. , 1., 1), A) but nothing seems to work. ...
I am creating a flow where through email an HR case be created. Although case getting created, subject and other mappings are working fine except email body. Tried to map email body with work notes or description but nothing is coming there, its blan...
Hi All I have created a workspace using the UI builder in the TOP domain. The workspace is working as expected in the TOP domain and the pages are working as design. But when I open the workspace in the child domain workspace is available but only wi...
I want to know how to add multiple Demand Managers for a Project / Demand Approval / Rejection. I am using the Yokohama version of ServiceNow
Can someone guide me through how to learn SN AI agents in the learning path? And I wanna know are these only for virtual assistants? Is it possible to create AI thing related to any flow designer/IH workflows? Thanks in advance !!
Hello Everyone,. I have one requirement, there is a JIRA application in my project. Client need to connect with ServiceNow incident Table and update JIRA details in Incident from comments section and Incident details like Number , short desc...
My Customer's ServiceNow Instance has got ITSM Basic License and wants to integrate with JIRA.so in relations to that, I want to ask below questions.1. Can we integrate JIRA Instance with our ServiceNow instance using JIRA Spoke with ITSM Basic Crede...