Good Afternoon, Happy Friday! After getting assistance from this forum, I wanted to reach out and ask a follow up question. Currently looking to add rows to a Task table that shows both categories and subcategories for Incidents and Request. While fi...
When I look at an execution of a flow I get a yellow message at the top that readsThe action details for this flow have been removed according to the report retention policy. How can I get ride of this and make it function correctly?
SpoilerAs an asset manager I'm looking to analyze data surrounding the assets that have been reported lost/stolen. Once we approve the Report Lost or Stolen Devices form in SNow the asset is updated to a "Missing" state. Although, the date that this ...
In several Catalog Items we ask for one or more user names to be enterede.g. Who should be added to the group? John Smith, Jane DoeOur customers (Requester users) have difficulties with this as there many people with the same name as others in our or...
we have recently activated the Knowledge portal in our instance. As a requirement we need to deactivate the "ask a question button" in home page. i tried to find a property/ switch that will make this feauture OFF, but i dont find anything like tha...
Hi, I want to capture newly generated case number from sn_customerservice_case table in ATF after an email inbound action. how should i do that? is it possible to store the value to use it in a different step later. Thanks in advance for your help.
Hello, I intended to changed a field on the emergency change request only, and before I moved the change from the developer instance to the UAT instance, I checked to see that the field was only changed on the emergency change request and no other ch...
how do I pass workflow scratchpad variables from the parent workflow to the child parallel flow? these data are dynamic based on different interactions.
Hello Experts, We have a notification sent out to (watch list, assigned to, opened by and caller) when a comment is added on the Incident, But the ask is that notification should not be sent to the user who added the comment, EX: If a assigned to use...
Hi,I want to know if Angular JS and HTML are among the pre-requisites to create and edit UI pages/Macros.thanks-Sunny.
Hi community,I never created a custom dialog window before, and I would like to know better how it basically looks like. As far as I understood, the most current ways of generating a pop up form is either GlideModalV3 or GlideModalFormV3 because it d...
I am in need of help after hours and hours of troubleshooting. I have instance with Now LLM enabled for Virtual Agent.I am trying to make topic to get input as search query from user and passing to "RUN AI Search" topic block. It does not work and it...
Hi Experts, I have a requirement. On an incident form we have a field called "Caused By Change". The requirement is on the closed incidents we need to created a button when clicked, opens a pop-up or modal and that window should populate the incident...
I have Activated this OOTB Project Task notification but notification not triggering while project task state changes or assigned to changes. Is there anything need to configure. Kindly help
In ATF, I need to enter data into a popup window during a test step, but I'm facing issues achieving this. How can I interact with a popup in ATF and input the required data?" so i used Set ui component value to set the values for the feilds inside t...
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