How can i send email notification to all the members in a group instead of sending to group email
Hi All, How can i send email notification to all the members in a group instead of sending to group email? any suggestions. Thank you.
Forum Posts
Resolved! CIM Task defaulting to pending state
When Opening the CIM Task [sn_cim_task] it is defaulting to Pending State(-5 backend value) sn_cim_task is inherited from task table . I need it to default to Open state(0) . @itsm @sndev @itil @Dev
Resolved! Enhancements to the Story Module - approval flow
I am trying the enhance the Story module (rm_story). The requirement is below: 1. When the State of the Story is changed to UAT (value = 7), the opened_by and all the users listed in the Watchlist should be sent an approval email notification. 2. Th...
Moving the XML along with the attachment from one instance to another instance
I have a requirement where I have to Moving the XML along with the attachment from one instance to another instance via script. without downloading the xml file manually. I need to automate this whole process.Appreciate your suggestions. Thanks in ad...
Resolved! Email Notifications Set-up
Hello Team, Can you please help me in setting up the notifications for my scenario.I have created a task record, when assigned to adds comments to the task requestor is getting notified. When the requestor is responding to the comments directly on th...
Exception Reports should also Include Exception Age
Hi Team,I have one requirement on Customer Service Application,In that i have Exception Table, and we have Exception Reports as well, and now i want to show the age of those Exceptions,For that i have created one Custom field, i.e, Exception Age (Str...
The requirement is to show only "Add" option in the related list for Complaints table.
The requirement is to show only "Add" option in the related list for Complaints table.
Resolved! Salesforce CRM integration error
Hi All i am facing the below error , could anyone help in figuring out this error plz, i am getting this issue when crating the OAuth
In the popup window, the "short description" or heading of the special handling note is displayed wo
In the popup window, the "short description" or heading of the special handling note is displayed word-by-word as a new line.Do we have any customization options?Note: Message works fine and displays in personalized form following our edits.
lengthy URLs to tiny URLs
Since clients cannot create processors, I need to convert lengthy URLs to tiny URLs without employing a processor. I tried several articles but couldn't solve it. I tried this code but it failed. Can this be fixed?.
Need a little help. LDAP listener is configured with instance.
Need a little help. LDAP listener is configured with instance. Some Active Directory imports show peculiar characters below. All other systems from which this data flows are fine, and we've detected this for 1 or 2 accounts. I can check their names h...
Making filters on OOB Tables but not configuring the original table
Hi ServiceNow,As i explore in ServiceNow i got stuck on the following scenario on my development. What i want to do is on the demand table i created a new View and name it as Opportunity View since i want to make the original fields on my demand tabl...
Using ServiceNow's Walkup Capability to Manage a convention Autograph Show
Hello everyone,I wanted to share an exciting use case for the ServiceNow Walkup feature that can significantly enhance the management of autograph signing sessions. Whether you're organizing a fan meet-and-greet, a book signing, or any event where at...
Possible to block a user from submitting a cat item if already have one in progress
Hello, trying to find a way to implement if a User has a req_item request in progress that they are not able to submit the same cat item unless the first one is cancelled. Current process is a user submits a cat item after they finish making their or...
JSON import to a Flow
We are working on migrating a department from their legacy Jira Service manager (JSM) platform, to our existing Servicenow ITSM platform. The migrating department has created and used automation scripts for record management, much in the way that Ser...
