Hi Community,I have a ServiceNow instance configured with SSO (SAML/SSO login enabled). However, I have also created a few local user accounts manually in the platform, and I want to ensure these accounts can still log in using the standard login pag...
Hi Community,On-Call Schedule Icon not showing in SOW for non-admin Users. where can I enable this? Thank You
Hi, I have trawled this site and haven't been able to find anything to assist... I would like to create a copy of the default form view for the incident form and then customise it - I was assuming this would be simple, however unless I'm missing some...
After having to play around with variables quite a bit in a recent project, I thought I'd share how to display variables on a list of Requested Items / Catalog Tasks. This applies to lists and related lists, as reports have their own method of displa...
I currently have a form on our SP that captures the new incidents. Users are to identify the "Impact" and "Urgency" of thier incident which then is added to the Incident form and will set the priorty. At this time only the "Urgency" is getting popu...
Is there a way to show the email notification in the activity log similar to the one that shows when sent from workflow? I have this triggering from a scheduled jobs
Hi, I am trying to auto-populate the mobile phone (mobile_phone) number field on the sys_user table with a numeric variable from a catalog item via a workflow script. I see that the user's record is being updated but the mobile phone number is still ...
Good day all,I want to find out if it is possible to attach an SLA to a form/table that does not extend from the task table.Not my exact situation but to try to explain: Let's say on cmdb_ci I want to measure uptime, this does not extend from task, y...
I’ve created a workflow using an Order Guide and am currently having trouble configuring a filter for the ‘Requested for’ field. I’d really appreciate any insights or suggestions. Page1: The user selects the order type, with the available options con...
Hi I have a requirement where in i have to create a field named compliant in problem task and that field should be read only (this is done) and that should display Yes if the task is closed date is less than due date, and No the other way round. I t...
Hi All,There is requirement that I need to add a button under the resolution notes in details tab in service operation workspace, That button has to execute a server side code and fetch that data from server side to the form. Please let me know if an...
Hello All,I have delegated an user(XYZ) from Service portal to an another user(ABC).The ABC user has all the demand roles.From my Admin account I created a demand where the First Approver was XYZ.I impersonated ABC in Service portal under My Approval...
I'm attempting to generate some number of approvals on a Requested Item where the Users, and the number of them, who need to provide approval, will vary with every run of the Catalog Item. I want all these users to have the approvals generated at the...
Hi,My requirement is that some of the catalog variables are to be visible and mandatory to a certain group at Task level. I tried it but it is not working. All the fields are editable and these two required fields are not getting Mandatory. Kindly he...
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