Hi team, In AWA agent workspace the agent not receiving chats even though they are online ,the chat is transfereed to virtual agent. I checked the agent capacity table and found no capacity records in awa_agent_capacity_list table. is the issue is du...
Hi friends, I want to integrate ServiceNow and Azure active directory. The user should be assigned to a specific group (Azure) once the request is raised on ServiceNow with user details.Please let me know if anyone aware of this particular scenario. ...
hello everyone,When to use c. and $scope in service portals scripting?
Hi Community, I recently redesigned the My Approvals page in our Service Portal to improve usability and efficiency. Out-of-the-box, the page only provides Approve and Reject options. I’ve extended this by adding the following new features: Send Bac...
I have a requirement where an RITM needs to be created whenever a payload is received from SAP. For this, I have already developed a Scripted REST API in ServiceNow that successfully creates the RITM.My second requirement is to send a response/callba...
Every ServiceNow team hits this moment at some point. A new family release is announced. Maybe you are planning to move to Australia. Maybe it is just a patch. Either way, the same question comes up in the team chat or the standup. "How do we make s...
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Hello Team,My PDI doesn't wake up from hibernation since last 2-3 hours. Really appreciate any help for the resolution. Thank you very much in advance. Rajan
Hi Everyone, I am integrating two ServiceNow instances using the Remote Instance Spoke. Setup: * Using the default parent connection alias* OAuth 2.0 Authorization Code grant* Token generation successful* Token is active and not expired* Redirect URL...
Hi Team, We're planning our ServiceNow modernization roadmap. Current status:Still on UI16 + Service PortalUpgrade to Brazil this year endTwo questions:What is the official end-of-support date for UI16?Will SOW eventually become mandatory for ITSM, o...
Hi everyone, Im trying to make a client script, that will change the fields "email" and "country" when the "assigned_to" changes.Im doing a Client Script "OnChange()", calling a script include, I will leave the code that Im using bellow.Script Includ...
Hello ServiceNow Community,I am currently learning ServiceNow and trying to request my first Personal Developer Instance (PDI) from the Developer Portal. However, I am continuously getting the following error message:"We were unable to assign an in...
Hello everyone,I am trying to understand the behavior of gs.hasRole() in different execution contexts.I am using the Australia release and have created a custom role with:Display Name: Intake AgentInternal Name: intake_agentThis role is assigned to t...
Olá! Eu venho tendo problemas para abrir minha PDI. Eu utilizo minha PDI para treinamento tive problemas e tentei o reset an Wipe Instance , já tentei o Refresh e não funcionou. Agora conforme imagem está em listeb de espera, mas já faz semanas.
