We have multiple MID Servers across different data centers. During a Discovery run, the same Windows server is being discovered by multiple MID Servers, resulting in duplicate cmdb_ci_computer records in CMDB.The CMDB health score is dropping, and re...
I have integrated SolarWinds and AWS CloudWatch with ServiceNow Event Management.During a major outage, 5,000+ events flood the system in minutes, creating multiple duplicate alerts for the same CI. The Event Management dashboard becomes unusable.Ho...
I have a requirement to auto submit a catalog item, based on the inbound email content. I have seen few links but seems they are all for plain text. I get the data in below table format, need to retrieve those field values and map it to catalog var...
I would like to understand if we can get exact match in global search with any field like GBS Reference(string) in the screenshot, just like the number field search and access the record directly bypassing the search results. Attached the Images be...
I have made below script for a certain condition where I want to stop catalog form submission and it is working fine but for any other time also form is not getting submitted. var allowSubmit = false;function onSubmit() { // If the flag is true...
How to pass data from Client Script to HTML? How to pass data from the Server Script to the Client Script
Hi All, My requirement is 3rd party wants to create RITM in ServiceNow. I have provided them OOB endpoint: https://marriottdev.service-now.com/api/sn_sc/servicecatalog/items/{sys_id}/order_now and JSON as :{'sysparm_id' : '4f9131449f901200d54dd4b4232...
Hi,I have a requirement to make entire policy history tab read only for admin n non admin users in compliance workspace But its not working as expected, I wrote a read acl for table sn grc document version .how can I achieve this?
1. Which of the following statements about GIT are true?a. It is a cloud-based source control management system b. It can use different tools like GitHub. Gitorious. Bitbucket. or othersc. Team Development uses Git to manage versionsd. It uses reposi...
Hello everyone,I'm currently looking to optimise the structure and layout of a dedicated Service Catalog item we use specifically for users to submit requests related to our ServiceNow instance itself (e.g., asking for enhancements, training requests...
Hi, We would like to update it as Pre-approved instead of custom. Is it possible? Thank you.
Hi All, Can anyone please tell me what are the "Assigned Remediation Tasks", "Preferred Solutions on VIs" and "Impacted CI's" added in the IT Remediation Homepage. Thanks,Saranya
The link "Convert this to data policy" is not showing up for me in the UI policy formRun scripts is unchecked Global checkbox is checkedUI policy actions are all set to leave alone Please send tips! Thank you
Hi Team,I'm facing an issue with the Task_SLA table. After upgrading to Zurich Hotfix 1, the 'Business Pause Duration' field now shows '0'. Before the upgrade, in the Xanadu version, this field used to be empty.Could you please help me resolve the is...
I need to build a cancel UI Action for Stories in the agile module. How can I get a popup similar with the Cancel Change UI action where it asks for a reason and then posts that to the work notes?
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