Hi Team,I am having a problem reinstalling a plugin that I uninstalled earlier because of a version change.Now when I try to install it again, it says the plugin is already installed.While uninstalling, I forgot to select the option to remove all dat...
Hi Team,I have shared 2 screen shot's please check this.I'm updating work notes in backend form then same work notes are capturing on form in service portal but I'm updating status or name fields value are updated in backend but same fields value are...
Hi,allI am developing a Record Producer in ServiceNow and working with a Reference type variable. Original Issue:Initially, when users clicked on the "Store Name" reference variable, they would see "No matching records found" instead of a list of ava...
Dear All,I have a database view which joins 3 tables. I am using Rest API to call the DB View.All works fine when I use admin account to call the DB view using Rest API.We have also have a dedicated API user account. But we get the below error when...
When I click compose email in HR agent workspace, the email body field looks like "string", not an HTML fieldHow to configure that field type in HR agent workspace?
I have a catlog item having 2 variables as list collectors referred to same table. One is existing accounts another one is remove account. Existing accounts is auto populate based one field change but now i want to visible only existing accounts in ...
My ATF test keeps failing at this point. In order to close a change, a work note needs to be entered, so I use the Set Field Values test step immediately beforehand, but it still keeps failing. If I go into the change and enter a work note manually a...
Hi Everyone,I am facing an issue in Service Portal with a Record Producer variable layout.I have a Variable Set configured with containers and splits. The “Justification” field is a Multi Line Text variable with Variable Width set to 100%, but it st...
Hello,I have a use case where I have to sync the data from the ServiceNow custom m table to the share point list item. To achieve this I have used the existing Microsoft sharepoint online spoke and the OOB action "Update list item by ID". Where I hav...
Currently we are seeing some non-ephemeral servers also getting identified through Cloud CI lookup rule as Virtual Machine Instances.To properly separate ephemeral and non-ephemeral assets, we need some guidance from your infrastructure/cloud team on...
I have a requirement to send an email on an adhoc basis to managers of staff that have a staff member who's end date is coming up (we have a large contractor staff base). This is to be instigated by another team and we store the end dates in the Serv...
please let me know any mistake in below code because still it's not workingvar reqfor = ritm.variables.requested_for; var query = 'model.short_descriptionINSFW100,SFW102^install_status=1^assigned_to=' + reqfor; var grService = new GlideRecor...
Hi community,May I know in your daily work, will you use any AI product to help with your solution design?Any practise to share? Thank you.
1.0 Introduction: The Challenge of a Disconnected IT LandscapeModern IT organizations frequently grapple with operational challenges that stem not from a lack of technical capability, but from the fragmented, unreliable, and disconnected data that un...
Hello,I am trying to replicate the logic of the out-of-box UI action on sc_request called "Cancel Request".URL: https://<yourinstance>.service-now.com/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3D180dfd110a04bf1501fc982f0cf791bb The l...
