hi Team,1. Current State (As-Is)A Service Catalog item uses a List Collector to manually select multiple users.The selected users are processed in a Flow Desinger /Integration where:User identifiers (UPN/email) are passed as comma-separated values.An...
I am exploring the development of a Performance Management System Application in ServiceNow and would like to understand the out-of-the-box (OOB) customizations available for key performance management functionalities. Specifically, I am looking for ...
Hi everyone, I’m working on a scoped application and would like to trigger a short MP3 sound notification when a record state changes (for example, when an incident is assigned). I’ve uploaded the audio file as an attachment, but I’m not sure what th...
Hi,Please advise to create variable for catalog item which is always show US dollar currency.This variable value comes from the table software table annual cost (customized field). Thanks.
Hello everyone,Hoping someone has experienced an issue I am going through now. I am trying to pass comments between JIra and ServiceNow in both directions.When I update the ServiceNow incident (additional comments) the comments go to the Jira issue c...
How Can I Calculate/Measure Mean Time To Contain a Security Incident in Security Incident Response? Dear ServiceNow Community Colleagues, I would greatly appreciate any help/guidance on this: I have been asked by a client to calculate, measure and sh...
Steps to reproduce:AI Agent Studio->Create & Manage->Triage and Categorize ITSM incidents (copy)->existing triggerDescription:We want to test 'Triage and categorize ITSM incidents(copy)' AI Agent workflow for bulk incident data so wehave added trigge...
HiI have a custom table(x_app_cost_service) having several records with "period" in format "FY25: M09". attached scrrenshot.I want to get all records for last 12 months.suppose today is FY26:M02 (feb month 2026 ), it should calculate 12 months from ...
Hello Experts, I have an existing UI Action which sets some alerts and mandatory field validations on click on the button. In addition to the existing behaviour, I need the UI action to validate if attachments are attached to the record while submit....
Hi,Below error is occuring while Discovering the Database. Pattern exit because Graceful Termination, reason: The pattern has been terminated because the SSEE/WID database is not supported. Failed Condition(s): [(${instance_name} : value=mssqlserver)...
Hi,I have created a custom application and a custom Workspace.I want users with a specific role to be redirected to the Workspace after login.If a user does not have the Workspace role, they should be redirected to the normal nav page.What is the bes...
Hello,I would like to add a button or a hyperlink in the classic Requested Item (RITM) form that redirects to another link within the instance.Is it possible to do this only for a specific catalog item (i.e., only for its related Requested Items), wi...
How to chenge font color of the field data in Presentational List?
Hi, After updating a plugin, I can find the changes applied in the sys_upgrade_history table. It is then possible to process the changes_skipped in the same way as during an upgrade.I realize that this information is deleted after X days. Only the in...
Hello all, We have an issue with AW Inbox - Agents are moved from 'Available' to 'Offline' by system.I know there is a scheduled job - AWA - Set Inactive Agents Offline2I also checked the property '"com.glide.awa.agent_inactivity_threshold_seconds"' ...
