survey is triggering twice
i have made a survey and when on a catalog i am generating ritm and making it closed complete the survey is triggering two times but i want it to trigger only once i.e for one ritm a survey is triggering 2 time
Forum Posts
Scheduling the report error
I am trying to send a few report's in an email as Embedded PNG's but the PNG come back empty in the email. When I googled it said the limit of data points was hit which is why it returns an empty PNG but the data that the report gives back is not tha...
Baseline specific cost types
Hi Community, I have the following use case and I'm a bit unsure what's the best way to approach this: our client wants to baseline only specific cost types to identify whether a project has been delivered against the budget or not. We have 2 custom ...
Resolved! How to Limit the Number of decimal places to "two" for money field
hi i have a requirement, we have a field that field's value is auto populating we have to set limit to two decimal places to that value. please suggest. thanks lakshman
Run Script or Maybe Trigger Event from UI Builder BUTTON Component
Hi All, I've followed some tutorials and I was able to create a new UI builder Page like thisNow, I need this "Notify" Button to trigger an event or maybe even run a client script right awayIf possible I want also to grab the value from the field abo...
Dashboard 'View All' is not working for a particular User
For a Particular user when they try to click on 'View All' the link is not working in the Dashboard. I'm not sure where to configure for it. Could you please help?
Product offering Characteristics
Hi,In Sales and Order Management, I’m trying to configure the catalog in the workspace.At the moment, there’s only an “Add” button for all of my product offerings. However, I want to be able to select the quantity (like in the image I’ll attach here)...
Resolved! sys_search_source vs ais_search_source
What is the difference between these tables for search sources?sys_search_source vs ais_search_source If AI Search is enabled, and you want to add a Table to allow it to be searchable, is it necessary to add that search source to the sys_search_sourc...
HAM - Report to show My Assets and their EOL/EOS dates
Hello! I am trying to create a report where a user can view all of their assets and their respective EOL/EOS dates (if any). Has anyone created a Database View to support this before? From what I can see, the data we want lives across 3 tables and wo...
Fetch email address from Compose Email page and Validate with User ID field on sys_user table
Hi, I have a requirement to validate the email addresses we put on the compose email page from HR cases. Once the agent sends email, I want to fetch the email addresses and validate them with the User ID field on the sys_user table as this field cont...
Playbook
HiFor example there are 2 playbooks for the incident table when we add to the ui builder how it'll recognise which playbook to display in the workspace?thank you.
How to Integrate ServiceNow and Salesforce using Webhooks
We are trying to achieve bidirectional integration between ServiceNow and Salesforce using the "Salesforce Spoke".Specifically, when a new Case object record is created in Salesforce, we want to integrate it with ServiceNow (i.e., create a Case recor...
Resolved! g_modal is not working as expected in declarative list action
I am tryign to show a modal confirm message when deleting the records I am using g_modal it is not working Regards,APV Babu
Playbook - Configure Action to Link to Destination
Hi all, I am trying to create a new Client action to redirect from the playbook to a new page in the workspace to create a record. But when pressing the button, it does not seem to react to anything. I have a feeling I am missing something, but I can...
Resolved! get "Repository does not contain an Application file to import" trying to "Import from Source Control" GitHub
Trying to test out an integration but get stuck trying to "Import from Source Control" (GitHub) Created an app. It works correctly. Uploaded / synced it to GitHub account A. Shared with GitHub account B. From account B, forked a copy to account B....
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