Hello, I'm trying to modify the OOTB email template associated with Change Management. The notification is 'Notify Change Calendar', and the email template is 'change.calendar.integration'. Essentially this email notification will send the date range...
copy option in change the Ci and effected ci's dhould not be copied . Please hlep with the possibilities.
I am wanting to restrict access to compose work notes and see posted work notes from the assignment group that is working on an incident, when a technician with an itil license is the caller. I have a role created and a group created to have those us...
Hi, We have a requirement to modify (or Clone) this widget and remove the options for Knowledge Base Notifications The Article is checked outThe article is commentedKnowledge Article NotificationsThe Article is checked outThe article is commentedIs a...
The archive and deletion rules defined below should be implemented using ServiceNow System Data Management (And these rules should be applied to the particular Service Catalog Item)features.Default policy- Records older than 3 years are moved to an a...
Hi, I am getting error while trying to make one of the user field (email or employee id) as unique. Objective is to make sure perticular column doesnt accepts duplicate values. I know this can be done by before business rule too but would like to us...
Hi everyone,I’m encountering a warning in my Flow Designer logs when using a Wait For Condition step within a Custom Action. The flow executes, but the record watcher fails to register. Although I'm not currently seeing any immediate issues, I want t...
Hi All, There is a module developed (P) and captured in update set. This module is not standalone. It is an extension of another module (Q) So it can be installed only if other module (Q) is present in the instance. When this module is installed in a...
Does anyone know how to trigger Third-party risk areas related list records if the external assessment is having Smart Assessment . I am able to trigger the records for Classic ones but not for smart assessments. What could be the reason?
Hi All, I have added an image for reference, but i am completely stumped at how we update the history cards for the recommendations tab after using the suggested steps skill to dismiss or attach an article. If anyone has any ideas please let me kno...
Hi,I’m experiencing an issue in the SPW module where a portfolio has multiple goals associated with it. However, when I open the Goals dashboard, it shows the message:"No goals are defined yet for this portfolio plan." The URL I’m accessing is: .../a...
Hi Having an issue with my Advanced Reference Qualifier.I have 2 tables called Function / Sub-Function. Sub-Function references Function.Sub-Function table: I have created 2 variables of type: Reference.Function:Sub-Function:I'm trying to filter out ...
Hi everyone,I've setup some interactive filters based on the Department table that are dependent on each other, and it filters the data within the data visualisations e.g. the correct number applies at 'Tier 3 Organisation' filter: However, what I'v...
Hi All, This is my first query in the ServiceNow community. I hope it will also help others who may face the same issue in the future.We are currently using Email Layouts for email notifications and HTML source code in the body for formatting. For ou...
Hello,I am setting up the Certificate Inventory and Management application in our ServiceNow Development environment. I have a Discovery Schedule named "Digicert_CA_Discovery" that is configured to pull certificates records from our Digicert system. ...
