[Before - Insert] business rule not working as expected on "sys_email" table

Obito
Tera Expert

‎12-19-2023 11:11 PM

Hi all,

We have one business rule written on "sys_email" table, where it has triggering condition [before - Insert] & subject is "TEST123". We are basically trying to add one csv file to the current email being sent using this business rule. But the business rule is not triggering for the given conditions, even if the record gets created in "sys_email" table with subject "TEST123" . What can be the possible reasons for this to happen.

 

Thanks,

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Anil Lande
Kilo Patron
In response to Obito

‎12-20-2023 12:28 AM

Hi,

Thanks for sharing, please share script part as well.

 

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Thanks
Anil Lande
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Anubhav24
Mega Sage
Mega Sage
In response to Obito

‎12-20-2023 12:28 AM

Hi @Obito 

What is the script you have written please share that as well 

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Amit Verma
Kilo Patron
Kilo Patron

‎12-20-2023 01:12 AM

Hi @Obito 

 

Can you please share the subject line of the email which you are sending to the instance ?

 

Thanks & Regards

Amit Verma


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