Developer

Campaign Content Emails not receiving in Outlook

Hi All, I have created Campaign, Campaign Bundles and the Content Email for demo.. The emails in the logs are showing as Sent from ServiceNow and not receiving in outlook. But, other than Content emails, I am receiving the other emails, please check ...

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Transform Map to Compare Loaded Data with CI's IP address

I am loading some data into our CMDB from a third party application that has a server name, IP and some other information that isn't in our CMDB. I am using the IP address as the coalesce field. The IP addresses for these items in the CMDB are not ...

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How can I build a hands-on CMDB learning project in a free ServiceNow instance?

Hi everyone,I’m learning CMDB and would like to practice the implementation in my free ServiceNow instance. I’m comfortable with ITSM, scripting, business rules, Flow Designer, and integrations, but I’m not sure where to start with CMDB or how to bri...

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How can we programmatically create an inbound OAuth Client Credentials registry from a scoped app

Hi Community,We are developing a scoped ServiceNow application and need to automate the setup of an inbound OAuth 2.0 Client Credentials integration as part of a setup wizard. RequirementOur application should automatically perform the following step...

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Create new problem task type

I know when I go into problem and click new on problem task I can edit the indicator. But I'm note sure what do do next. When I click new on the interceptor page the choices It gives don't seems to make sense. What I'm trying to do is create a task t...

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BLOG : Employee Slate in ServiceNow

What is Employee SlateEmployee Slate is ServiceNow's conversation-first employee portal launched on May 2026, at ServiceNow's Knowledge 2026 conference, as a ServiceNow Store app for the Zurich release (Patch 9 or later).Instead of browsing a portal,...

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Information regarding the license required to read the comments field

Hi everyone,I am configuring the following requirement: any user—even an end-user without specific roles, provided they are listed in the watch list—can read the "comments" field on an Incident or RITM.For this configuration—granting read permissions...

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Handling "mirroring" user access with another user

Hi Community, I'd like to know how others have developed the following use case: A manager requests a user to have access to ServiceNow and wants the user's access to mirror another user on the team. For each group, there needs to be an approval fro...

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PDI Application Manager fails to install Discovery and Service Mapping Patterns

Hello,I’m setting up a fresh ServiceNow Personal Developer Instance (PDI) for Cisco Firepower Discovery pattern development. Installing Discovery and Service Mapping Patterns from Application Manager fails with “Unable to Download Package.” The UI pr...

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Can we edit OOB sp portal servicenow in our project instance?

In our project , we have a requirement we need to use OOB sp portal. But we don't want knowledge article widget , need to remove few sections like My Assessments and Surveys/ Announcements etc. How can I do that?Is it a good practice to modify a OOB ...

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Resolved! Why i cant choose the sc_req_item table

Hi,Im trying to create a flow using the Flow Designer. What I cant choose the sc_req_item table?

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ErrorFailing widget

Hi , I am getting the below error while clicking on 'My Task' in ESC portalErrorFailing widget: 'Recommended Articles For Todos' (3a59d6eadbd3c0109dd29207db961999) called from: 'HRJ Task Collect Information' (c97b3639870b63005346caf736cb0bd0) called ...

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Existing PDI dev399082 showing hibernation but not linked to my Developer Portal account

Hello,My Personal Developer Instance (dev399082) is still reachable at https://dev399082.service-now.com and displays "Your instance is hibernating".When I click Sign In, I am redirected to the Developer Portal, but the portal only shows "Request Ins...

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Cannot reset admin password or access Manage My Instance – PDI dev426942

Hello ServiceNow Community,I need help recovering access to my Personal Developer Instance (PDI).Instance: dev426942Instance URL: dev426942.service-now.comWhen I try to log in using the admin account, I receive this error:User name or password invali...

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Workflow Approval Logic Modification

Dear All, We have the following requirement mentioned below: Introduce a Finance BP approval step before the AM (Approving Manager) approval. Variable to approve will be the Finance BP on the Form. After 3 days escalate to FinanceBP 's Manager and e...

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