Bell notification to display the latest work note

PaulaaO
Mega Sage
Happy New Year Community, I have setup a few bell notifications which trigger when work notes get updated, however the trouble is that the system picks up all the work notes present on the record so was wondering if it's possible to configure them in such a way that only the latest work note is picked up and displayed. I found some similar posts but don't know how to apply these in the context of bell notifications. https://www.servicenow.com/community/developer-forum/how-to-include-the-latest-3-work-notes-in-email... Any help would be appreciated, thanks 🙂
1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@PaulaaO 

try this and see if this works

add this in Message field

Latest comments is: ${comments:1}

AnkurBawiskar_0-1767706430555.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

6 REPLIES 6

Ankur Bawiskar
Tera Patron

@PaulaaO 

try this and see if this works

add this in Message field

Latest comments is: ${comments:1}

AnkurBawiskar_0-1767706430555.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

This worked brilliantly, thank you so much Ankur 🙂