Best approach to add CANCEL on REQUESTED ITEM

[cspra]

Hello,

Currently, I don't see any OOB CANCEL UI Action in REQUESTED ITEM level.  Our requirement is to include this UI and introduce a 'justification' field to be used later in the Notification.

So need advise from experts here. 🙂

Would you suggest the better approach and things to consider in applying this customization? 

Thanks.

[palmen]

I don't see any problem with adding this.

Create a new field and make it mandatory when you click on the UI Action to cancel the ritm.
The UI Action itself should have some conditions since I assume you have a "point of no return" in an order where it can't be cancelled.

[cspra]

Thanks Palmen.  I'm actually half way with my code. I just want to understand the impact if there's scenario where I also need to consider cancelling Task, Request associated with the Item.

[palmen]

Don't know how your workflow for request is, but usually you have it in there to deal with what will happen if you cancel an item.

Question is what should happen if you order 2 items in the same order, should you be able to cancel just one of them, and if you do what will happen to the other item. This is usually specific for each company and some want to cancel the whole order and others just cancel the specific item.

[cspra]

The other ITEM should proceed as normal.  Now, the remaining piece is to update the STAGE of sc_request_item to REQUEST CANCELLED.  Any idea on how to address this?