While creating submitting a catalog item, we are fetching the top most parent category and storing it in a variable and then using it to display on the form.
Our challenge is , on prod environment, hundreds of RITMs are submitted by end users every hour. Every time a RITM is submitted, our function calls script include to get the top most parent category name based on the which catalog item is used to submit ticket. These many script calls in a short span of time is creating slowness as multiple events are generated in backend.
Please suggest the best optimized code to achieve this.
