how to hide OOB related list from case record in Source to pay workspace
Hi,How can I hide/remove the 'Supplier Information' Tab. I tried to look under related list but its not there (sn_slm_case Record in Source to Pay workspace)
Forum Posts
Dev instance not getting refreshed, current status showing Offline
Dear Community,I am using Dev instance and due to weekend, I did not logged in. Its only 3 days since I logged in last. Now, it shows offline and after clicking refresh it's not getting Active. The URL is also not working and History is also missing....
PDI Instance dev400774 Offline Since Yesterday
Hello Team, My Personal Developer Instance (PDI) dev400774 was working correctly on Friday. Since yesterday, the instance has been showing as Offline in the Developer Portal. When I try to access:https://dev400774.service-now.com/login.do I receive t...
Now agent mobile app
Hi Everyone,On the Incident table, I need to dynamically populate the Resolution Code choices based on the Category selected.I have written a Client Script that works perfectly fine in the Native UI, but it does not work in the Now Agent Mobile App.W...
interaction tab can't be closed after chat is closed from employee side
After auto close, when I try to close the tab by clicking the cross icon, it freezes and doesn’t close. Even after the interaction is auto closed, I still need to refresh the page and save it manually before I can close the tab. Has anyone faced this...
I need to add new filed in the form "purpose of appointment" on Welcome to walk in experience page
I have a requirement to add new filed in the form name "purpose of appointment" on Welcome to walk in expericen page , shown image below. How i can achieve this? Thanks,Shashank Sharma
How can we fix the Subscription Dashboard to show ITSM and SPM licences consumed?
Hi everyone,We are currently on the Zurich release and looking at the Subscription Dashboard > Instance Entitlements tab.We can see the purchased/licensed entitlements, but we don’t seem to see the actual licences consumed/used for ITSM and SPM.Has ...
Dynamic input field condition attribute in Mobile App Builder
I have a an Input Reference field, where the condition for the reference should depend on a previous selected reference field. Can this been achieved in Mobile App Builder? Please see attached screenshot
Role is not displaying on the Experience
Hi Everyone, I am creating custom workspace through UI Builder, on the landing page it asked me for Roles and i put Canvas_User and clicked on save, after saving the records i'm unable to see the roles and it is showing the roles as empty.Can anybody...
How do we remove an option in the Workspace menu?
How do we remove an option in the Workspace drop menu? There is no "Active" choice and we don't want to delete it. I guess I'm asking of there is an "easy, no code" way . (in AUS)
How to uncheck / hide all activities on a form by default for all users
How to uncheck / hide all activities on a form by default for all users. later they should be able to select or filter activities as per their requirement
In esc portal home page search is not showing correct knowledge articles according to the search
Hi In esc portal page i added search sources as knowledge base and in knowledge base which kb should be visible in portal. In esc portal in homepage search if i search for a article(article is part of kb tagged under employee center portal record rel...
Finding which client script caused an error a user can't reproduce
In a controlled test on an Australia PDI, I introduced a deliberate TypeError in an onLoad Client Script on the Incident form. The platform caught it and logged it at log level, not error. Live in the console, I could attribute it — the stack named t...
Resolved! PDI dev413522 stuck Offline and returns TLS error
Hello Team, My Personal Developer Instance (dev413522) is stuck in Offline state. Symptoms:- Instance URL: https://dev413522.service-now.com- Error displayed:"Bad Request - This combination of host and port requires TLS."- Developer Portal shows the ...
ServiceNow Azure AD integration with SCIM for user provisioning
Hello Team, I am doing the integration with Azure AD with SCIM plugin for user provisioning and completed the steps till connection, Azure AD is successfully connected with ServiceNow but when we try to create one user the getting error any sort of p...
