Branding Editor issue

[sgmartin]

Been working with the default Service Portal for a while now in our Dev instance and wanted to create a new portal for a different Business Unit in our company.   Created it just fine, but in the Branding Editor, half the options are not available.   The HR Portal is fine also, but any new portal created doesn't have the options below "Logo Padding".   So i don't have the option of uploading a different background image for the new portal, or changing the Tag Line, Tag Line Color or Home Page background color.   They're just not there.

[robertsduca]

this should be marked as the right answer, it totally solved my issue when working through the SP tech accredation simulator lab... THANK YOU!!!

[robertsduca]

Other thing to note, when you do this YOU MUST "fix" the JSON by replacing the SysIDs for the relevant sp instances/containers from the new homepage, you can get them from the page record in the platform view:

[luislarrea]

Hello Robert,

I am facing the same problem. Do you have more detail about how to get the sys_id of the container and instance? I am in the view of the container but can not see the sys_id

[robertsduca]

right click the link and copy link address , the sys_id is in the URL

ie: https://yourinstance.service-now.com/sp_container.do?sys_id=7e50e337dbf707408567fd7aae9619e3

[luislarrea]

Thanks for your reply Robert, it was very helpful.

Regards

Luis Larrea | Senior Solution Consultant

ServiceNow | Work at Lightspeed

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