Business Rule - Add automatic comments as admin

[SNOW User8]

Hi All,

Want to add automatic comments in an incident additional comments field when new incident is inserted.

My issue is, added comments are updated by the current user, But I want it as Admin. Since it is an automatic comments.

How to do that ?

If anyone know the solution kindly, help me.

Business Rule:

Before insert,

Script:

(function executeRule(current, previous /*null when async*/) {

// Add your code here

current.comments = "Thank you for contacting TEST";

})(current, previous);

The comments here added by the current user, I want it as System Administrator

Thanks & Regards,

Anna Silva

[Karthik Reddy T]

Hello Siva ,

Use the below sample code and try.

var gr = new GlideRecord('sys_user');

gr.get('user_name', "System Administrator");

var ou = gs.getSession().impersonate(gr.sys_id);

current.comments = "Thank you for contacting TEST";

current.update();

gs.getSession().impersonate(ou);

[SNOW User8]

Hi Karthik Reddy

Thanks for your response

I tried this & it's working but getting the given error,

But incident has been created successfully.

[The SN Nerd]

Please use setJournalEntry() to avoid these errors.

Make sure you do not include current.update() in a before insert business rule.

[sushant007]

hi Anna Silva,

Paul's solution is way to go; if that too didn't work then try my solution of inserting a record directly on to sys_journal_field table.