Business Rule - Add automatic comments as admin

[SNOW User8]

Hi All,

Want to add automatic comments in an incident additional comments field when new incident is inserted.

My issue is, added comments are updated by the current user, But I want it as Admin. Since it is an automatic comments.

How to do that ?

If anyone know the solution kindly, help me.

Business Rule:

Before insert,

Script:

(function executeRule(current, previous /*null when async*/) {

// Add your code here

current.comments = "Thank you for contacting TEST";

})(current, previous);

The comments here added by the current user, I want it as System Administrator

Thanks & Regards,

Anna Silva

[sushant007]

change the business rule to After business rule and add following code:

var gr = new GlideRecord('sys_journal_field');

gr.name='incident';

gr.element_id = current.sys_id;

gr.element='comments';

gr.sys_created_by= 'System Administrator';

gr.value='Thank you for contacting TEST'; // your message here

gr.insert();

[SNOW User8]

Hi Sushant Malsure

Have tried this one, but it's not working

[sushant007]

You mind trying this way?

change the business rule to After insert business rule and add following code:

var gr = new GlideRecord('sys_journal_field');

gr.name='incident';

gr.element_id = current.sys_id;

gr.element='comments';

gr.sys_created_by= 'System Administrator';

gr.value='Thank you for contacting TEST'; // your message here

gr.insert();

[The SN Nerd]

Before Business Rule on Incident

(function executeRule(current, previous /*null when async*/) {
current.comments.setJournalEntry('Thank you for contacting TEST', 'admin');
})(current, previous);

https://developer.servicenow.com/app.do#!/api_doc?v=jakarta&id=r_GlideElement-setJournalEntry_Object...

[SNOW User8]

Hi Paul Morris

Thanks for your time.

I have tried this one but it's not working on Before insert condition, it's working in after insert condition.