Hello,
The blow business rule script currently trigger on RITM table and successfully creates a new task. However, I'm struggling to redirect it to the newly created record. Could someone please review the code and offer suggestions on how to make this work?
Your assistance would be greatly appreciated.
(function executeRule(current, previous /*null when async*/ ) {
if (current.description == 'software') {
var gr = new GlideRecord('sc_task');
gr.initialize();
gr.request_item = current.sys_id;
gr.short_description = 'New task for software request';
gr.description = 'test';
// Insert the new record and get the sys_id
var newRecordSysId = gr.insert();
if (newRecordSysId) {
gs.addInfoMessage('New task ' +gr.number);
// Redirect to the newly created record
action.setRedirectURL('/sc_task.do?sys_id=' + newRecordSysId);
} else {
gs.addErrorMessage('Failed to create the record.');
}
}
})(current, previous);
