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Business rule is triggering twice.

Pallavi16
Kilo Contributor

I have written business rule to create task with the when to run condition as "state - changes to - retired".

But when i test this after changing state to retired and substate to disposed it is triggering twice.

When i leave the substate with none option it is working as expected.

What may be the issue.

Please help me through this.find_real_file.png

8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

some other BR must be triggered on the update

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Means other business rule changing state again so that my business rule is triggering again?

Hi,

yes debug business rules and check that

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Checked. Found the business rule which was triggered on update.

But i cannot deactivate that business rule so how can i change condition in my business rule.

other Br:

find_real_file.png

my business rule

find_real_file.png