Business rule is triggering twice.
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‎04-07-2022 09:59 PM
I have written business rule to create task with the when to run condition as "state - changes to - retired".
But when i test this after changing state to retired and substate to disposed it is triggering twice.
When i leave the substate with none option it is working as expected.
What may be the issue.
Please help me through this.
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‎04-07-2022 10:34 PM
Hi,
some other BR must be triggered on the update
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎04-07-2022 10:37 PM
Means other business rule changing state again so that my business rule is triggering again?
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‎04-07-2022 10:38 PM
Hi,
yes debug business rules and check that
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎04-08-2022 09:09 AM