Business rule not working for record producer insert

[Sharique Azim]

Hi All,

I wrote a business rule on "new call"   to   update the tasks tickets created from it.

Now i am able to link the record with the call that created it, but i am observing that the same BR is not updating the u_call field (available on task table) , used to create a record producer. Currently an after insert/update BR with order 1400 is not running. The generic logs confirm the same.

To clarify, the service catalog item created from new call can link call record. But the same BR is not able to link call on the record created from record producer.

I have checked and observed that setworkflow (false) was not used in record producer script,neither do we have any relevant BR for the same.

Please also note, the   record producer is on sc_request and via script it creates(inserts) , sc_req_item, sc_task records.

[Sharique Azim]

Also to note, the transferred to field is not updated with   the Request number in call for record producers?

[Nitin_NOW]

Hi Shariq

Currently we are facing the same issue, transferred to field is not populated with request number. Any idea on to get this populated?

Regards!