business rule to fire event in custom scoped app

[NeelyC]

i am trying to fire my event from a business rule.

i need to send a message to the assignee when an additional comment (comments) field is updated by the caller. 

something isn't really working.

my business rule:

(function executeRule(current, previous /*null when async*/ ) {

var caller = current.opened_by;

var assignTo = current.assigned_to;

var groupMng = current.assignment_group.manager;

if (current.updated_by == caller) {

var url = '<a href="/esc?sys_id=' + current.sys_id + '&view=portal&id=ticket&table=x_1776226_mobile_1_custom_mobile_issues">' + current.number + '</a>';

if (assignTo)

gs.eventQueue('x_1776226_mobile_1.add_comm_by_caller', current, assignTo, url);

else

gs.eventQueue('x_1776226_mobile_1.add_comm_by_caller', current, groupMng, url);

// }

})(current, previous);

my event:

 

 my notification:

 i would much appreciate your help

 

[Ankur Bawiskar]

@NeelyC 

why are you using Event, Business rule?
You can directly configure Notification to trigger when Additional Comments Changes and have recipient there.

In notification advanced condition check if the updated by is caller

if (current.sys_updated_by.toString() == current.opened_by.user_name.toString())
    answer = true;
else
    answer = false;

If my response helped please mark it correct and close the thread so that it benefits future readers.

[NeelyC]

yes. that works when the additional comments are added via back office/SOW. but when i add comments from the employee center it doesn't.

[Ankur Bawiskar · Accepted solution]

@NeelyC 

why it wouldn't trigger if comments are added via employee center?

I don't think it will stop triggering.

It's a record update and if condition matches it will send email

If my response helped please mark it correct and close the thread so that it benefits future readers.