Business rule to send attachment to 3rd Party Tool via REST

[Neeraj Sharma10]

Hello Experts,

How can we configure Outbound Rest message to send attachment to 3rd party(cloudplus) which later can be used in business rule?

Or is there other way of writing business rule for the same.

Do we need to encode it into Base64 before sending?

I am bit confused.
Any Help would be appreciated.

Thanks

Neeraj Sharma

[chaitanyakumar]

Hi Neeraj,

I've setup the ServiceNow to JIRA integration successfully using the John Andersen ServiceNow-> JIRA integration documentation 

http://www.john-james-andersen.com/blog/service-now/rest-based-servicenow-jira-integration-poc.html

But only thing is I wasn't able to is transfer attachments over to JIRA from ServiceNow, I've tried to use your business rule but I am not getting anything in response body log, Here is my Business Rule

Business Rule:

(function executeRule(current, previous /*null when async*/ ) {

attach = current.sys_id;
name = current.file_name;
var r = new sn_ws.RESTMessageV2('REST API Name', 'Attchments');
r.setStringParameterNoEscape('tokenid','JIRA Token');
r.setStringParameterNoEscape('fileName',name);
r.setRequestBodyFromAttachment(attach);
var response= r.execute();
var responseBody = response.getBody();
var httpStatus = response.getStatusCode();
gs.log('Check attachment:'+responseBody);

})(current, previous);

I'm not doing something right here but I couldn't able to what I'm missing here. Could you please help me in figure out that?

Thanks,

Chaitanya

[BRUNO BANDEIRA]

How can I send and attachment If I need to specify in a form of Key value pair, like example bellow:

var payload = { "attachment[]" : file }

In Postman I can set the file from my machine, but, How can I have the same treatment on Servicenow?

[MohamedAliE]

thank u All i have been resolved it, by using this code bellow : 

function sendAttachment(targetSysId) {

    var grAttach = new GlideRecord('sys_attachment');

    grAttach.addQuery('table_sys_id', current.sys_id);

    grAttach.query();

    while (grAttach.next()) {

        var fileName = grAttach.file_name.toString();

        var contentType = grAttach.content_type.toString();

        if (!contentType) {

            contentType = "application/octet-stream"; // fallback si vide

        }

        // Création du RESTMessage

        var rm = new sn_ws.RESTMessageV2('Upload Attachment to LVER DEV', 'POST');

        rm.setEndpoint(rm.getEndpoint()

            .replace('${table_name}', 'incident')

            .replace('${table_sys_id}', targetSysId)

            .replace('${file_name}', encodeURIComponent(fileName))

        );

        rm.setRequestHeader("Content-Type", contentType);

        rm.setRequestHeader("Accept", "application/json");

        // ✅ Ici on envoie directement depuis l'attachement source

        rm.setRequestBodyFromAttachment(grAttach.sys_id);

        // Execution

        var resp = rm.execute();

        gs.log("Attachment sent via setRequestBodyFromAttachment: "

            + fileName + " | MIME type: " + contentType

            + " | Status: " + resp.getStatusCode()

            + " | Response: " + resp.getBody());

    }

}

nad this URI like EndPoint for my  rest api 

https://lavieenrosedev.service-now.com/api/now/attachment/file?table_name=${table_name}&table_sys_id...}