Business Rule to update Work Notes from a scoped application

[Wayne Richmond]

Hi team. I have created a record producer in a scoped application that updates a custom field called additional_details. I have been asked to copy everything from the additional_details into Work Notes when the record is created. I figured I would just create a Business Rule that ran on insert to copy additional_details to work_notes. However, when this didn't work, I found an article or doc explaining you can't acheive this across scopes. 

How else can I copy additional_details to work_notes?

I've tried creating a Cross scope privilege record from my scope to global (table \ task \ write \ approved), but that didn't work

I tried direct from the script field where I set the additional_details field

I can get it to work via an onChange Client Script, however, it doesn't work when the record is created

Thanks

[maryam7]

Hi all , I write this BR for location field but show me the sys_id of location in work note . can you help me please .

(function executeRule(current, previous /*null when async*/) {

current.work_notes.setDisplayValue(current.location.toString());

})(current, previous);

[keshavgowda]

Hi @maryam7 , 

its better to store location value inside a variable.

you can use below code in your BR to get and set value of work_notes.

current.work_notes.getJournalEntry(-1); // to get work notes value.

current.work_notes.setJournalEntry(variableName) // to set work notes value.

Regards,

Keshav K