Business Rule - Updating State value

[MStritt]

I'm trying to create a Business Rule on the Change Request table [sn_customerservice_change_request], where if a customer responds or adds a comment to a Change request from our Customer Portal, the Change Request State will change from 'Waiting on Customer' to 'Waiting on Support'. Below are screenshots of how I have it configured. I've tried multiple options (i.e. before to after, insert vs update). 

This is from the audit history of the Change Request. Where the label/field is Customer updated and it changes from No to Yes when the customer updates the CR.

Business Rule:

[Mohith Devatte]

@MStritt Try adding one more condition in AND fashion.

customer updated changes from no

Hope this helps 

Mark the answer correct if this helped you 

Thanks

[MStritt]

Thanks Mohith.

Added an additional AND condition of Customer updated changes from No. State choice still not changing from Waiting on Customer TO Waiting on Support.

[Mohith Devatte]

@MStritt please try changing it to after update with the above condition

[MStritt]

Still no change.