Business Service / business process

[E_19]

Hi All,

I need some guidance with CMDB work.

The client asked me to add Business Service and business processes which I have and added relationship and on the incident form the IT Service field is pointing to business service table and the IT Service Component is pointing to the Business process table. I added script include and use ref qualifier to only show the processes for the selected parent.

The client now wants me to add another layer/level named something Like Business as the first selection.

The incident form would have these three fields with dependency

Business

IT Service

IT Service Component.

This is my first piece of work on CMDB and I have no idea on how to add the new layer as the first one. I thought of changing it all and make 1st layer: Business pointing to   business service table; 2nd layer IT Service = Service offering but I not know if service offering can have a child; I also think that the 3rd layer should be the service offering.

I hope I have explained it clear enough. Can anyone advise on what is best practise or should configure this.

Many Thanks,

Ellie

[Goran WitchDoc]

Hi Ellie,

Kind of hard to give straight advices with only "business services & business processes". These words can mean so different things depending on who you are talking to. What do they really want to get out of having this in place? Have you taking a look into the SPM (Service Portfolio Management)?

Can read a bit more here what it is for, and there is also Service Offerings which you are mention as well: Service Portfolio Management

Dig through it and see what you think and come back with any questions. Feel free to PM me on linkedin if you want to: linkedin.com/in/goranlundqvist

//Göran

[E_19]

Hi Goran,

I had looked add the SPM module you mentioned.

I am just confused on this due to a lack of practise/knowledge.

The client wants to treat this a bit like a CI and wants to categorise as follows

At the top there is

Business     (which has for example)

HR -----       Selected in level 2

Sales

Procurement

IT Service ( 2nd level)

SAP HR (displayed when HR above is selected)

IT Service component (3rd level)

Payroll                                                             (displayed when SAP HR above is selected)

Employee profile                                 "

To add a new layer at the top is new. I had already build IT service and IT Serv component.

If possible how should I or can I add a new layer and make it the Parent?

Thank you

Ellie

[E_19]

I want to add something:

I am thinking given that 2 levels are done and I need to add parent would it be acceptable and good practice to add a new table cmdb_ci_area

(customer actually wants to call the first level Area)

I am just not sure if it is the right approach to just create tables and not properly use what is there for this purpose if there is such a thing.

[Stig Brandt2 · Accepted solution]

Hi

I would suggest you use:

- Business Process (Area)

- Business Service

- Service Offering

and then I assume you have also on the form affected CI

And to do restrict use the tree_picker attribute on the dependent CI fields.

Tree picker