Business Service / business process

[E_19]

Hi All,

I need some guidance with CMDB work.

The client asked me to add Business Service and business processes which I have and added relationship and on the incident form the IT Service field is pointing to business service table and the IT Service Component is pointing to the Business process table. I added script include and use ref qualifier to only show the processes for the selected parent.

The client now wants me to add another layer/level named something Like Business as the first selection.

The incident form would have these three fields with dependency

Business

IT Service

IT Service Component.

This is my first piece of work on CMDB and I have no idea on how to add the new layer as the first one. I thought of changing it all and make 1st layer: Business pointing to   business service table; 2nd layer IT Service = Service offering but I not know if service offering can have a child; I also think that the 3rd layer should be the service offering.

I hope I have explained it clear enough. Can anyone advise on what is best practise or should configure this.

Many Thanks,

Ellie

[Gautam Krishna1]

Hi,

With introduction of CSDM 2.0 (and now CSDM 3.0), is it still recommended to use "Business Process"? 

Scenario: One of my client is in initial phase of CSDM implementation (already using APM and other CMDB components). While they are defining "Business Capabilities", they are interested to use "Business Process" table to build relationship with Business Applications.

Can we recommend - 

1. Using "Business Process" table (until they setup Business Capability)

2. The Business process and Business Applications are many-to-many relationship. Application table has reference field as "Business Process" but will not solve many-to-many scenario. Can we leverage Relationship Builder to achieve it (similar to Business Capability). If yes, what should be Relationship type.

I would really appreciate if someone can share thought.