By using a Catalog Client Script, the Record Producer is not submitting

[Sagar Manocha]

Hi,

I've written a Catalog client script for a Record Producer but when i am using the script, the Record is not submitting.

Below is the code present that i am using:-

function onLoad(){
//Type appropriate comment here, and begin script below
g_form.getReference('caller_id', somefun);
var status;
function somefun(req){
if(req.vip=='true'){
g_form.addInfoMessage("inside if");
//g_form.setValue('urgency',6);
//g_form.setReadOnly('urgency',true);
}
else{
g_form.removeOption('urgency',6);
}
}
}

Regarding the two lines of code which are commented right now, if I am removing the comments from any one the line, the Record Producer is not working. Below is the screenshot of the Record Producer after clicking the submit button.

[Shweta KHAJAPUR]

You can make use of script provided inside the Record producer to set Value of urgency. Make use of current and producer object to set value in incident.

[Sagar Manocha]

Actually I already have one more variable which is a reference variable, and caller_id is the name of that variable only. 

Also, if I use the script present in the Record Producer, then I won't be able to show the value on the Record Producer. And, I've to show the value of the variables onLoad.

[Gareth6]

Is the caller_id field populated onLoad?

[Sagar Manocha]

Yes, its default value is the current user name. I've written this code in the default value section of the variable:-   javascript:gs.getUserName()

[Gareth6]

the script i provided above should work to get the fields from the caller_id field then. can you post a screenshot of the onLoad client script please?