CAB approval member role

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SnowSnew
Tera Contributor

‎04-08-2024 07:00 AM

Hello guys I have a question about approvals for change request.

I modified the approval policy to wait for all member of the CAB approbal group when the request approval button is press.

SnowSnew_0-1712584776594.png

 

 

But only member of this group with the admin role have their approval requested.

I would like to know if there is a role required exept admin to ask approval to all member of the group.

I have tested with change_manager and approver_user even approver admin but it doesnt work.

thanks in advance any help is  appreciated

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to SnowSnew

‎04-08-2024 08:24 AM

Hi @SnowSnew 

 

Then I recommend to log a Now support case.

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-08-2024 07:13 AM

Hi @SnowSnew 

 

Could you please provide cab role as well. sn_change_cab.cab_manager

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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SnowSnew
Tera Contributor
In response to Dr Atul G- LNG

‎04-08-2024 07:17 AM

Hi,

Even with this role approval is not asked to the user member of the CAB approval group

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SnowSnew
Tera Contributor
In response to Dr Atul G- LNG

‎04-08-2024 07:19 AM

this are the roles my  user have 

SnowSnew_0-1712585963298.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to SnowSnew

‎04-08-2024 07:33 AM

Hi @SnowSnew 

 

https://www.servicenow.com/community/now-platform-forum/roles-that-are-able-to-approve-requests/m-p/...

 

Check the ACL once. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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