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CAB approval member role

SnowSnew
Tera Contributor

Hello guys I have a question about approvals for change request.

I modified the approval policy to wait for all member of the CAB approbal group when the request approval button is press.

SnowSnew_0-1712584776594.png

 

But only member of this group with the admin role have their approval requested.

I would like to know if there is a role required exept admin to ask approval to all member of the group.

I have tested with change_manager and approver_user even approver admin but it doesnt work.

thanks in advance any help is  appreciated

1 ACCEPTED SOLUTION

Hi @SnowSnew 

 

Then I recommend to log a Now support case.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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View solution in original post

6 REPLIES 6

Dr Atul G- LNG
Tera Patron

Hi @SnowSnew 

 

Could you please provide cab role as well. sn_change_cab.cab_manager

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Hi,

Even with this role approval is not asked to the user member of the CAB approval group

this are the roles my  user have 

SnowSnew_0-1712585963298.png

 

Hi @SnowSnew 

 

https://www.servicenow.com/community/now-platform-forum/roles-that-are-able-to-approve-requests/m-p/...

 

Check the ACL once. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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