Can Google Maps be integrated into Catalog Builder and/or Workflow Studio?

[MBarrott]

A business user has asked that we develop a new Catalog Item and digitize a current paper form. 

One area of the form has the user notating directions - typically they input directions for how to go from Site A to Site B. Literally looks like Google Map instructions written down. 

The ask was is there any way Google Maps could be incorporated so that the directions are auto-generated and/or the map view directions be obtained if they supplied both addresses?

I didn't think there would be a way through Catalog Builder but I'm not 100% certain with Workflow Studio and all the integrations. 

Is something like this possible? What are my options?

[jcmings]

You can set up a custom widget that connects to Google's Directions API or even MapQuest Directions API and pull this into your catalog item. This may have costs associated with it. Another option you have could be to input Site A and Site B into the "from" and "to" location on a Google Maps direction page and pass along the link to the user.

[MBarrott]

Hi @jcmings 

Is a custom widget like this something that can be incorporated into the Service Portal? Feel like this would be more backend workflow. 

[jcmings]

Yes, totally. Go to the sp_widget table and you can create the widget there. You can pull that into any page on service portal or even to the catalog item by adding a widget-type variable.

[MBarrott]

What widget-type var should be used? So for example I see there is a Ticket Location OOTB widget which may be useful to clone and modify. 

The issue I'm seeing is that there's no clearly defined Widget type variable. I tried Custom with Label and added the Widget but it doesn't seem to display anything on the Catalog Item.