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07-05-2017 08:08 AM
I have an event capturing SLA info, i.e parameter1 = assignment group and parameter2 = SLA %
So my notification is using parameter1 to send to the assignment group but I want/have been asked to send the % at the time of the email being sent. So I want/need to send 50%/75% in the subject line.
I can't see a variable to use to add the event parameter into the subject/body.
Any know?
Solved! Go to Solution.
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07-05-2017 08:11 AM
You should be able to use ${event.parm2} to get whatever is captured in your parameter2 from your event.
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07-26-2021 11:44 PM
hi. i have a similar requirement but i am getting the sys id when the email is sent to the user using ${event.parm2} in the body. can u plz help.
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08-09-2021 11:23 PM
Hi RC,
Did you get any solution? Even I am getting sys id.
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08-10-2021 05:46 AM
I would suggest creating a new question so that your issue can be properly vetted. When doing so, please include as much detail as possible such as screen shots or snippets of code so we can try to replicate your issue and narrow our solution.
