Can i hide emails in Activity Log from some users?

[Rakhi1]

Hi... On my INC form Activity Log, I wanted to hide some emails from some users.

For Example, If the current user company is X, I don't want to show emails where the email subject is like "xxxxxxxxxxxxxxxxxxxxxxxxx".

I tried something as explained in below link. But no luck

Hide sent/received email from the activity log (formatter) based on fields, like caller, assigned to

Can anyone please help me on this??

Thanks.

[Shishir Srivast]

Hi Rakesh,

Please check this thread: https://www.servicenowguru.com/system-definition/remove-activity-log-journal-entries/ , here it has suggested to have a UI action to remove the entry from sys_audit and sys_journal_field table. Please check if you can create a After Business Rule with the same logic. Hope this helps.

[Rakhi1]

Hi Shishir..

I don't think it is going to work for my situation, as I am not looking to update or delete anything here. I wanted to hide some emails in Activity from some users.

The below script that what i am trying to use here. Can you suggest me if something is wrong in that script?

function onLoad() {

var h = document.getElementsByClassName('activity_header');

var d = document.getElementsByClassName('activity_data');

if(h){

for(var i=0;i<h.length;i++){

if(d[i].innerHTML.indexOf('<Subject:xxxxxxxxxxxxxxxxxxxxxxxxx>')>-1 && h[i].innerHTML.indexOf("Email Sent")>-1)

{

h[i].style.display="none";

d[i].style.display="none";

}

}

}

}

[JLeong]

Hi Rakesh,

Were you able to accomplish the hiding of the email in the Activity Log?

Thanks,

Jocelyn

[Kalaiarasan Pus]

The easiest way would be to add the activities formatter to a separate section and hide the section using g_form methods.