Can I limit visibility of specific assignment groups to other assignment groups?

[10382]

I'm not sure if User Interface is the right category for this.

I've been asked to make 2 or 3 assignment groups VISIBLE to only 2 other groups.

Example:

Group A, Group B, and Group C will only display in a drop down list for people in Group X or Group Z.

This is specifically for Incident Management; the goal is to prevent incidents from being erroneously escalated to Groups A, B, and C.

Any ideas?

Thank you!

[10382]

Thank you everyone, for all the input you've given me.

Doable, but a bit over my head.

I appreciate the input!

[poyntzj]

nah, easy

This is from a form - some people were told something could not be done - choice list off a reference lookup.

I did this as a POC.   Now we need to work out how to do the update without a loss of data

It takes the value of field u_service_offering which determines what options to choose.

and the Script include is as follows

var LongReferenceQualifier = Class.create();

LongReferenceQualifier.prototype = Object.extendsObject(AbstractAjaxProcessor, {

  j1_list: function(servOff_ID) {

  gs.log('j1_list : ' + servOff_ID);

  var strRet = 'sys_id=0';

  var gr = new GlideRecord('cmdb_rel_ci');

  gr.addQuery('parent.name', servOff_ID);

  gr.query();

  while(gr.next())

  {

  strRet += '^ORsys_id=' +gr.child;

  }

  gs.log('returning : ' + strRet.toString());

  return strRet;

  },

      type: 'LongReferenceQualifier'

});