The link "Convert this to data policy" is not showing up for me in the UI policy formRun scripts is unchecked Global checkbox is checkedUI policy actions are all set to leave alone Please send tips! Thank you
Hi Team,I'm facing an issue with the Task_SLA table. After upgrading to Zurich Hotfix 1, the 'Business Pause Duration' field now shows '0'. Before the upgrade, in the Xanadu version, this field used to be empty.Could you please help me resolve the is...
I need to build a cancel UI Action for Stories in the agile module. How can I get a popup similar with the Cancel Change UI action where it asks for a reason and then posts that to the work notes?
Hi Community, our team is implementing a SLA where the start condition looks like this:The stop condition looks like this:On our help desk case table, we have a custom boolean field called Any Agent First Contact, which gets set to true from a before...
Hi all, We are working on a data cleanup activity where around 1200 RITMs have 2000+ catalog tasks from the past year. The goal is to run a fix script that will automatically close or cancel RITMs based on the state of their related catalog tasks. He...
How do I give access to someone to view my reports
I have two business rules. These business rules are supposed to be run after a user enters an item in the Employee Center portal. The first is an After Insert business rule that is supposed to run when the Requested Item is created. It is supposed ...
Hi Team , due date field on approval table is populating created date , due to which it is showing Overdue immediately after approval creation, how can we fix it . Can someone help me on this. Thanks,
Hi all. I'm using UI Builder to create a page that loads and displays a Remote Table in a List component. For some dynamic components, I've added the Row Clicked event mapping to the List component, and I added three Update Client State Parameter eve...
I am new to working with the Widget portion of ServiceNow. We have a requirement to mimic the current My Request functionality on the portal page to specifically search requests and/or incidents that have the term 'transHUB' in the short description...
I need to be able to filter a list by department that will pull all records associated to the user's department PARENT (the division). I've created a dynamic filter that calls a script include. The function I'm calling:getDivision: function(user) { ...
I am unable to log into my instance: https://dev295267.service-now.com/Receiving error: Only interactive users are allowed to access UII tried resetting my password and continue to receive the same error. It was working before then stopped.
We have a requirement stating that if an Incident is created from an Interaction, then default assignment group should be based on the following logic:If logged-in/opened by user is part of any ITIL group then we have to update that group to the assi...
We are experiencing an issue with the homepage search on our custom scoped application. The typeahead search, which was previously working, has stopped functioning and now consistently returns "No results found", even though no changes have been mad...
I'm working on order guide and has to remove the quantity, price & recurring from the summary form. Tried looking in the community for solution but everyone were telling it could only be done by customizing the widget that effects globally and other ...
