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‎04-13-2016 02:23 PM
In UI15 the email icon in tickets was on the bar at the top of the window. Now I have to click on more More options button and then select Email. Is there any way to move the Email icon back on to the bar?
UI15
UI16
Solved! Go to Solution.
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‎01-20-2017 07:08 AM
Check this out.
UI16: Bring the email client icon back to the header
https://share.servicenow.com/app.do#/detailV2/c55ab020137712404e8cd4a76144b0f0/overview

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‎04-14-2016 06:40 AM
Hi Anthony,
Unfortunately I haven't found a way through the UI to move the email icon out of that menu and back into the form header. I would guess you could probably write some client side js and put it in a client script or global ui script to do it, but I haven't actually seen that done.
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‎04-14-2016 12:41 PM
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‎08-03-2016 05:30 AM
HI ,
I tried your logic. it works but anyhow mail icon is showing on top of form near save, update button and Bottom of form near save,update button .
Suggest a way to show the email only on top.
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‎05-11-2016 09:58 AM
I used Goran Lundqvist's advice ^ to create my own UI Action. I also plan on using Cory Seering's code snippet reply on a related question Re: How to call emailClientOpenPop() in UI action? to try to modify it for our needs
But to get the button to look the same as the UI15 mail icon, I made an onLoad client script with the following code:
document.getElementById("email_client_pop").setAttribute("class", "btn btn-icon icon-mail");
document.getElementById("email_client_pop").setAttribute("src", "images/icons/email.gifx");
(email_client_pop is my own version UI Action. The original had an id of email_client_open)
P.S. I also had to leave the Name field blank on my UI Aciton.