Can someone please let me know what questions are asked in servicenow interviews.

[vsharma123]

Can someone please provide me some set of questions which are asked in ServiceNow interviews. I am good in scripting and have around 3 years of experience in ServiceNow. I am planning to switch ASAP. Please help.

[Chuck Tomasi]

Hi Vivek,

(Warning: Editorial ahead)

It really depends on the interviewer and what position they are hiring for. No two interviews are the same, and unfortunately, most interviewers are pretty bad at interviewing because they don't ask questions based on your experience and relate it to the job description. "Give me an example of a time you found a major bug in production and had to make an emergency change." "Tell me about a time your client gave you conflicting requirements."

That's because these types of interviews take time and effort to put together so most managers think they can look at a job description and then fire off questions based on the resume and hope for the best. Then they are surprised months later when a new hire turns out to not be a good fit. It's sad, but too often true.

My best recommendation is be familiar with the position you are applying for and how your experiences can help the organization move forward so IF you get experience based questions, you'll be ready

[dmaze531]

And the Award for "Most Honest Community Reply Ever" goes to.......

[Chuck Tomasi]

I was listening to a friend last night who was interviewed. His interviewer fell in to the trap that most do - they ask hypothetical questions instead of experienced based.

Consider the difference between:

"You've got a project that is due tomorrow and your boss tells you that an emergency has just popped up that needs immediate attention. What do you do?"

That's hypothetical. I can answer that from a textbook or from someone else's experience. Now, rephrase it as:

"Tell me about a time when you had a project that was due the next day and your boss tells you that an emergency has just popped up that needs immediate attention."

It's now about your experience. Have you done this or not? If so, then how did you handle it? Sure, you can argue that you can still come up with the textbook answer if you haven't encountered this situation, but that would be lying and would reflect on your integrity. With a few additional probing questions, you can find out if someone is caught in that trap and exclude them immediately.

Sorry if this is a bit off topic - I've been trained by some wonderful people on interviewing because hiring the right people is one of the two most important things managers do. Get it right and you achieve success. Get it wrong, and you pay dearly. With that much on the line, why take short cuts and be ineffective?

[Mujtaba Amin Bh]

It mainly depends on the role that you are applying for but generally questions are asked related to below areas,

ServiceNow Platform(Technical Questions) - Business Rules, Client Scripts, ACL, Notifications, Script Includes, UI Policies, UI Pages, UI Macros, Workflows, Scheduled Jobs, Transform Maps, UI Actions, Update Sets, Implementation and Technical Best Practices etc

Functional Questions - Mainly depend on which modules of ServiceNow they want you to work on. Incident, Problem, Change, Config, Knowledge, Service Catalog, Service Portal are mostly commonly used.

Questions with respect to ITIL Methodology in accordance with ServiceNow.