Can't send email notification when set receive to Created by?

[Akkapolk]

System Notification -> Email -> Notifications -> Change request state change notification (default)

System Properties -> Email Properties

I set send all email to my email

First scenario (Success): I opened Change Request (Number: CHG0030031) and process to Closed

I got email state changed notification as follows:

System Mailboxed -> Outbound -> Sent

Second scenario (Failed): I set receive to Created by (Change from Requested by to Created by)

Opened Change Request (Number: CHG0030032) and process to Closed

I did not get email state changed notification

System Mailboxed -> Outbound -> Sent

[SatheeshKumar]

check the "send to event creator" check box in who will receice section . it should work now.

-satheesh

[Akkapolk]

I already tried and it's not working.
Could you help to try, please?

[Vishal Khandve]

Hi,

As you create the change ticket but 'send to event creator' is unchecked on notification,

Email will not triggered in that case.  

please select that option.

Thanks,

Vishal

[Akkapolk]

I already tried and it's not working.
Could you help to try, please?