Can't send email notification when set receive to Created by?

[Akkapolk]

System Notification -> Email -> Notifications -> Change request state change notification (default)

System Properties -> Email Properties

I set send all email to my email

First scenario (Success): I opened Change Request (Number: CHG0030031) and process to Closed

I got email state changed notification as follows:

System Mailboxed -> Outbound -> Sent

Second scenario (Failed): I set receive to Created by (Change from Requested by to Created by)

Opened Change Request (Number: CHG0030032) and process to Closed

I did not get email state changed notification

System Mailboxed -> Outbound -> Sent

[Vishal Khandve · Accepted solution]

you will never receive notification as created by is string field not reference type of field.

alternate way to change send to opened by.

Thanks,

Vishal

[Akkapolk]

It's working. Thank you very much.

[Sara Amsalem1]

You can do this by using notification email script.

You need to set in the email script:

email.recipients = 'mymail@yahoo.com'

To calculate the user email you can glide before to user table based on userID and then find the email and set it in the email.recipients

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