Can we add KB article on report and issue on portal?

Aryan
Tera Contributor

‎03-01-2024 06:44 AM

Just like Incident can we have a option to populate kb article based on short description on portal?

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-01-2024 06:50 AM

Yes

it is OOTB, use the contextual search.

AGLearnNGrow_0-1709304650539.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Aryan
Tera Contributor
In response to Dr Atul G- LNG

‎03-01-2024 07:14 AM

Hello Atul,

 

Can you provide the insight on "Contextual Search Result" variable ??

so it would help me!!

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Aryan

‎03-01-2024 07:18 AM

Hi @Aryan 

 

It is OOTB

 

Go to Record producer in Navigator

Search for create Incident

In variable 

click on Contextual Search

AGLearnNGrow_0-1709306326436.png

 

 

Try  these steps in PDI. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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