Set Default Font Family and Font Size on Knowledge Articles (HTML-filed)

[andersbogsjo]

Hi!

Is it possible to change the Default Font Family and Font Size when creating new Knowledge Articles via some kind of configuration?

Or is the only possible way around to use Templates?

Regards

Anders Bogsjö

[Alberto Consonn]

Hi Anders,

You can right click the "text" html field and choose "Configure dictionary". Then insert this into the default value

<p><font-size="5" font-family="times">Text</font></p>

Then all new kb articles will start with this font size and font family.

Keep in mind that it's not possible to start with an empty field, as the editor will not accept an empty paragraph tag, only with a font size in it.

Hope this will fit your need.

Please, remember to mark Correct or Helpful if you find my response useful.

Cheers
Alberto

[Kalaiarasan Pus]

Have you tried using   instead of dummy text and seen if that works?

[andersbogsjo]

Hi Alberto!

With that code, it doesnt seem to work.

If I change the value in the code for font-size, or the font-family, the result is still the same?

And in the boxes it still shows the for FAmily and size it is still the same

Regards

Anders

[Kalaiarasan Pus]

Try this <p><span style="font-family: verdana, geneva; font-size: 12pt;">&nbsp;</span></p>