can we delete scheduled job records? Does it effect anything in production instance?

[priyanka154]

Can we delete the scheduled job records? (ex:sys_trigger table)

[Chuck Tomasi]

A better option is to just uncheck the Active flag.

Deleting is always risky.

[priyanka154]

Hi Chuck,

There is no Active field for sys_trigger records. Is there any alternative?

Thanks,

Priyanka

[Chuck Tomasi]

Sorry, I was looking at sysauto_script (Scheduled jobs.)

Per the documentation - don't touch the records in sys_trigger.

System Scheduler - ServiceNow Wiki

That being said, the better approach is to deactivate the corresponding record in sysauto_script (or sysauto_whatever) under System Definition> Scheduled Jobs (what I referred to before.)

You can find the corresponding job in the sys_trigger record in the Job context field as display here:

To stop incident auto close from running, go to the scheduled job and uncheck Active, then save.

[priyanka154]

Hi Chuck,

How can I find the scheduled job with this?

I have attached a screenshot of sys_trigger record.

Thanks,

Priyanka