Can we have sections in a single catalog item?

Community Alums
Not applicable

‎09-09-2024 04:48 AM - edited ‎09-09-2024 04:57 AM

Hello Experts,

 

Greetings!!

 

We have a ask from our customer to improvise the catalog item. when we open a catalog item, first section we should be able to provide user details after clicking on next we should move to access required section where users should be able to select multiple software requests then for each software selected there should be a separate ritm and approvals should go to respective approvers once request is submitted. In 3rd section users should be able to select what kind of folder access they require and approvals should go to respective approvers of folders.

 

Can we achieve the above using existing out of the box functionality order guide??   Could you please share any relevant articles or documentation which would be helpful?

 

Thanks,

Raj.

0 Helpfuls
  • 343 Views
1 REPLY 1

Sandeep Rajput
Tera Patron
Tera Patron

‎09-09-2024 05:15 AM

@Community Alums This can be easily achieved using order guide which is an OOTB featue. Please refer to https://www.youtube.com/watch?v=LGd9730gQww to know how order guide works.

 

For more information please refer to https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-management/concept/c_ServiceCatalogOrderGuides.html

 

Hope this helps.

0 Helpfuls