can we Rename "SLA" ?

[shabbir5]

Hi All,

What happen if we rename "SLA" in Sla Definition?

Anything needs to be check before SLA rename ?

Thank you,

Shabbir Shaik

[Dr Atul G- LNG]

Hi @shabbir5 

yes, you can rename, it will not have any impact, unless you used the name in any of the reports to filter out.

[shabbir5]

Thank you for your response Atul

yes we are using that in reports ?

what needs to be done in this case?

[Dr Atul G- LNG]

Hi @shabbir5 

The SLA name is a string, not a reference, so first, retrieve the list of reports where the SLA name is being used as a condition.

Then, rename the SLA to the correct version and update it in the report. Check if you're getting the correct results. If everything looks good, update the SLA name and ensure the report is also updated accordingly.

[Ankur Bawiskar]

@shabbir5 

places where it might impact

1) report filter condition if you are using name in condition

2) database view if you are hard coding the name in the where clause

If my response helped please mark it correct and close the thread so that it benefits future readers.