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‎02-13-2025 11:22 PM
I have created a change with 3 business days of lead time. The time frame between Change drafted date and Planned started date is 3 days. after 1 day i have submitted the Requested for approval. even though we have given 3 days of lead time system is allowing to submit for approval on 2nd business day. Is this a normal behavior. The risk conditions were defined as shown in screenshots. please help me on this.
script for Planned start date and end date validation.
Solved! Go to Solution.
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‎02-14-2025 12:43 AM
Hi @raginiv
Check this to calculate lead time
https://www.servicenow.com/community/itsm-articles/change-management-lead-times/ta-p/2299624
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎02-13-2025 11:35 PM
Hi @raginiv
How are you checking the lead time? If you notice in the risk conditions, it will only increase the risk level but will not prevent the user from submitting the change.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎02-14-2025 12:01 AM - edited ‎02-14-2025 12:02 AM
Hi Sir, Thanks for your response this is the code for lead time , please confirm me if the lead time effects the "Request approval". can we request the approval anytime. Is this OOB or not.
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‎02-14-2025 12:43 AM
Hi @raginiv
Check this to calculate lead time
https://www.servicenow.com/community/itsm-articles/change-management-lead-times/ta-p/2299624
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************