Can you expand the stages on a standard ticket?

Lisa22
Tera Contributor

‎06-28-2023 03:41 AM

I want to expand the stages on a standard ticket with the option to collapse rather than the other way around.  Can I do this?

Lisa22_0-1687948845280.png

 

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MattSN
Mega Sage
Mega Sage

‎06-28-2023 06:13 AM - edited ‎06-28-2023 06:15 AM

  1. Set scope to (Service Portal - Standard Ticket) and Clone widget with ID "standard_ticket_header". Be sure to set an ID on the widget after cloning.
  2. Make these changes to your new custom widget
    Update line 243 of server script:

 

f.stageWidget = $sp.getWidget('request_item_workflow_stages', {'onload_expand_request_item_stages': 'true', req_item_id: sysId});
​

 

 

  • Open sp_page record with id "standard_ticket"
  • Click Instance: (Standard Ticket Header). This will open the sp_instance record.
  • Open widget tab and swap out with your custom header widget
  • Reload your portal page.
 
 

 

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