Cancel Case UI Action: Workflow

Amit83 · ‎07-31-2022

Hi,

I am using the following script for UI action to cancel the case. This is working fine except one thing- despite setting the workflow to false, a notification is being sent. How can I stop notifications from being sent?

function confirmCancellation() {

var confirmation = confirm('Are you sure you want to cancel this case?');

if (confirmation) {
g_form.setValue('state', '7');
for (var i = 0; i < g_form.elements.length; i++) {
var el = g_form.elements[i];
var fieldName = el.fieldName;
g_form.setMandatory(fieldName, false);
}
g_form.setMandatory('close_notes', true);
gsftSubmit(null, g_form.getFormElement(), 'cancelCase');
current.setWorkflow(false);
}
}

if (typeof window == 'undefined') {
cancelThisCase();
}

function cancelThisCase() {
current.state = '7';
current.setWorkflow(false);
current.work_notes = 'Case cancelled by ' + gs.getUserName();
current.update();
action.setRedirectURL(current);
}

Please help me stopping the notification whenever this UI action is clicked.

Regards,

Amit

Amit Pandey · ‎02-09-2024

Hi

Pls set onClick as confirmCancellation() and use the following script-

function confirmCancellation() {

    var gm = new GlideModal('convertToLabel');
    gm.setTitle('Reason For Cancelation');
    gm.renderWithContent('<div style="padding:15px"><p>Please write the reason for canceling this case.</p><p><textarea  id="taskCancellation" name= "cancellation" rows="2" cols="60"></textarea></p><div style="padding:5px;float:right"><button style="padding:5px;margin-right:10px" onclick="window.changeTaskAction(this.innerHTML,jQuery(\'#taskCancellation\').val())" class="btn btn-success">Don\'t Cancel</button><button  style="padding:5px" class="btn btn-danger" onclick="window.changeTaskAction(this.innerHTML,jQuery(\'#taskCancellation\').val())">Cancel Case</button></div></div>');

    window.changeTaskAction = function(thisButton, thisAction) {
        gm.destroy();
        if (thisButton == 'Cancel Case') {
            var userInput = thisAction;
            if (thisAction) {
                g_form.setValue('state', '7');
                g_form.setValue('close_notes', thisAction);
                g_form.setValue('active', 'false');

                var fields = g_form.getEditableFields();
                for (var x = 0; x < fields.length; x++) {
                    g_form.setMandatory(fields[x], false);
                }
            }
            gsftSubmit(null, g_form.getFormElement(), 'cancelCase');
        }
    };
    return false; //prevents the form from submitting when the dialog first loads
}
if (typeof window == 'undefined') {
    cancelThisCase();
}

function cancelThisCase() {
    current.state = '7';
    //current.active = 'false';
    current.closed_at = new GlideDateTime();
    current.setWorkflow(false);
    current.work_notes = 'Case cancelled by ' + gs.getUserName();
    current.update();
    action.setRedirectURL(current);

View solution in original post

SumanthDosapati · ‎07-31-2022

Hi Amit,

1) current.setWorkflow(false); should be before gsftSubmit

2) In function cancelThisCase() : you dont have setWorkflow(false) line before current.update()

Try making those changes.

Mark as correct and helpful if it solved your query.

Regards,
Sumanth

Amit83 · ‎08-01-2022

Hi Sumanth,

Thanks for your reply.

Unfortunately, this too did not work.

Regards,

Amit

SumanthDosapati · ‎08-01-2022

What is the notification regarding?

Is that being triggered due to this script?

And can you tell what are you trying to achieve with this ui action so that I can see if anything else can be changed.

Regards,
Sumanth

Amit83 · ‎08-01-2022

Hi Sumanth,

With this UI Action, I want to cancel the case without sending cancel notification. That notification is sent when state changes to cancel. With this script, I am setting the state to cancel. So I am able to cancel the case but the unable to stop that cancel notification.

Regards,

Amit