Cancel task SLA default workflow from business rule:

[saddamstarr]

HI All,

I have a customized business rule from some SLA will get cancelled, But However the cancelled SLA's clock is not stopping, because cancelled SLA's workflow are in stil progress.

So i need to cancel the workflow from my business rule.

Please find the BR rule some code which is not cancelling the SLA workflow:

kindly provide your input to how i can change my code to cancel the default sla workflow.

Regards,

Saddam

[Alikutty A]

Hi,

You can cancel a workflow using the following line of code:   new Workflow().cancel(current);

Please refer

https://www.servicenowguru.com/scripting/business-rules-scripting/canceling-executing-workflows-task...

https://wiki.servicenow.com/index.php?title=Workflow_Script#cancel.28record.29

Thanks

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[oharel]

Hi Saddam,

setWorkflow(false) is used to skip running business rules during a gliderecord update.

instead try:

var workflow = new Workflow();

workflow.cancel(current);

[saddamstarr]

Thanks Harel & Alikutty

I'm writing business rule on incident table and cancelling sla workflow based on condition.

However i tried with :

var workflow = new Workflow();

workflow.cancel(current);

which is not cancelling the workflow.

kindly suggest.

Regards,

Saddam

[Alikutty A · Accepted solution]

Hi Saddam,

In your case current is task_sla record. So please try

var workflow = new Workflow();

workflow.cancel(task_sla_gr);

Also remove the line of code related to task_sla_gr.setWorkflow(false);

Thanks

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