Cancel workflow script is not working in VA

[siva44]

I have created one topic for open RITMS and given actions for cancel RITM for cancel i have write the below script in VA but not working state and comments updating fine but stage and workflow cancel not working

script:

(function execute() {

var response = '';

var gr = new GlideRecordSecure(vaVars.table_name);

if (gr.get(vaVars.sys_id)) {

var comment=vaInputs.reason_for_request_cancel.getValue().trim()

if (comment) {

var workflow = new global.Workflow();

workflow.cancel(gr);

gr.approval = 'withdrawn';

 gr.state = 4;

gr.stage= 'Request Cancelled';

gr.comments="Cancelled by with comment: " + comment;

gr.active = false;

gr.update();

if (vaVars.table_name == 'sc_req_item')

response = gs.getMessage("Requested item has been cancelled");

else {

response = gs.getMessage("OK, no comment will be added.");

}

} else

response = gs.getMessage("I couldn't find the record.");

}

return response;

})()

[Ravi Gaurav]

Hi @siva44 

Got it you’re cancelling an RITM from a Virtual Agent action.
Your script is updating some fields fine (state, comments) but stage + workflow cancel isn’t taking effect.

(function execute() {
var response = '';
var gr = new GlideRecordSecure(vaVars.table_name);

if (gr.get(vaVars.sys_id)) {
var comment = vaInputs.reason_for_request_cancel.getValue().trim();

if (comment) {
// Cancel workflows first
var wf = new global.Workflow();
wf.cancel(gr);

// Update RITM fields
gr.state = 4; // Closed Incomplete
gr.stage = 'request_cancelled'; // use internal value, not label
gr.approval = 'withdrawn';
gr.comments = "Cancelled by VA with comment: " + comment;
gr.active = false;

gr.update();

response = (vaVars.table_name == 'sc_req_item') ?
gs.getMessage("Requested item has been cancelled") :
gs.getMessage("OK, no comment will be added.");
} else {
response = gs.getMessage("No cancel comment provided.");
}
} else {
response = gs.getMessage("I couldn't find the record.");
}

return response;
})();