Cannot access my PDI

[Mei1]

Hi, in the past few days, my PDI only shows blank screen:
https://dev47138.service-now.com/

From https://developer.servicenow.com/dev.do, after I sign in, I only see a spinning circle around the word "Loading".

I was taking the developer training > Server-side scripting. I might have experimented setting global system property for debugging, and that screwed up the instance. Is there any way to restore my PDI? 

Please help. Thanks!

[Danish Bhairag2 · Accepted solution]

Hi @Mei1 ,

Unfortunately there is no support provided by service now on PDI. Else we could have logged a ticket.

If there is no imp data in your PDI or if u r unable to get back your instance u have 2 options here. Either release the instance & request 1 new one or u can Reset & wipe & instance. Both the options will be available on top right corner after clicking on your profile.

Thanks,

Danish

[Danish Bhairag2 · Accepted solution]

Hi @Mei1 ,

Unfortunately there is no support provided by service now on PDI. Else we could have logged a ticket.

If there is no imp data in your PDI or if u r unable to get back your instance u have 2 options here. Either release the instance & request 1 new one or u can Reset & wipe & instance. Both the options will be available on top right corner after clicking on your profile.

Thanks,

Danish

[Mei1]

Hi Danish, I wish that I don't need to release the instance because it has many installations in it. But now I cannot open the developer page as shown in your screenshot. It also shows a blank page for me:
https://developer.servicenow.com/dev.do

Therefore I cannot do anything with my instance. Any advice? Thanks!

Mei

[Danish Bhairag2]

Hi @Mei1 ,

Are you not even getting this page? Seems bit weird. Did u try some different browser & hope all other sites are opening.

Thanks,

Danish

[AndersBGS · Accepted solution]

Hi @Mei1 ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

• Wait - it should come online again after some time
• Release your instance and request a fresh installation. Off course based on how much development you have done in your PDI, this is not an optimal solution.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders