Cannot access my PDI

Mei1 · ‎11-08-2023

Hi, in the past few days, my PDI only shows blank screen:
https://dev47138.service-now.com/

From https://developer.servicenow.com/dev.do, after I sign in, I only see a spinning circle around the word "Loading".

I was taking the developer training > Server-side scripting. I might have experimented setting global system property for debugging, and that screwed up the instance. Is there any way to restore my PDI?

Please help. Thanks!

Danish Bhairag2 · ‎11-08-2023

Hi @Mei1 ,

Unfortunately there is no support provided by service now on PDI. Else we could have logged a ticket.

If there is no imp data in your PDI or if u r unable to get back your instance u have 2 options here. Either release the instance & request 1 new one or u can Reset & wipe & instance. Both the options will be available on top right corner after clicking on your profile.

Thanks,

Danish

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AndersBGS · ‎11-08-2023

Hi @Mei1 ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

Wait - it should come online again after some time
Release your instance and request a fresh installation. Off course based on how much development you have done in your PDI, this is not an optimal solution.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Mei1 · ‎11-09-2023

Hi Danish and Anders, thank you for your reply. I tried the developer site this morning, and it said the instance is offline:

I'll wait for later and try again. But the PDI has been blank for a few days. I am afraid that I really need to Reset & wipe instance.

Thanks for your help!

Mei