Cannot enable AI Search on typeahead search widgets in newly created Service Portal

[Anim Yeboah]

Hello,

I am unable to enable AI Search on the typeahead search widgets on all pages of a newly created Service Portal. The widgets are all missing the AI Search configuration options. 

Hints: 

1. The new Service Portal was developed within a scoped application. This problem occurs only on the target instance the application has been installed on, but not on the development instance. 

2. The AI Search results page with facets/filtering etc. works fine. This issue affects only the actual typeahead search widgets (which would provide AI search suggestions). 

I have tried the following:

- I have verified that AI Search is enabled on the instance and on the Portal itself.

- I have tried to reclassify the widgets for AI Search as described at https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/build/service-portal/task/reclassify-search-widgets.html

- I have tried to replace the search widgets with completely new ones. 

Please let me know if you have any suggestions to resolve this issue.

Regards,

Anim

[Anim Yeboah]

Hi Sunil,

Just change the line containing data.aisEnabled to this:

data.aisEnabled = true;

This was sufficient in our case.

Regards,

Anim

[Surbhi12]

We have also the same requirement and tried to resolve the issue referring to resolution provided. But it's not working in our case. Is there any other changes apart from this? Can anyone please help?

[Naja]

Hello Surbhi, 

Did you get this resolved?