Cannot find CI from cloud provider's API

Andrii
Kilo Guru

Hi,

when reviewing CMDB Health Dashboard result record - there is message: " Cannot find CI from cloud provider's API "

CMDBHealthDashboardResult_StaleCI.jpg

Does anyone know hat it stands for?

5 REPLIES 5

Larry Youngqui2
Tera Contributor

Are the stale with this specific error CIs VMware virtual objects, by any chance?   When I started digging deeper into those classes with this error, they were almost all related to the vmprobe integration.

The Discovery for vCenter documentation provides this;

When a vCenter CI, such as a virtual machine, is removed, the ServiceNow instance marks it as "stale" in the CMDB, using either of these procedures:

  • When Discovery runs, it creates an audit record in the CMDB Health Result [cmdb_health_result] table for the missing CI and marks the CI "stale".
  • If the instance is configured to collect vCenter events, the system can also create a "stale" audit record for the CI in the CMDB Health Result [cmdb_health_result] table from the VmRemovedEvent event, without having to run Discovery.

and recommends a CMDB Remediation Rule to auto-delete those stale CIs.