Getting Catalog Item variable to Workflow Scratchpad.

[Wesley Breshear]

Hello,

I have read a few ServiceNow articles and it appears you can get/pass Request Item variables to the Workflow Scratchpad OOB.  Anyway having a problem or missing why I am not getting the value to the scratchpad. 

So, on the sc_cat_item table, I created a new column called Manager Approval (u.manager.approval) [True/False].  This way on all our current catalog items a catalog admin can select if the Catalog item requires Manager Approval.  In my workflow, I have the below IF condition to look to see if the Catalog item has the 'Manager Approval' checkbox set to True or False.  But my workflow.scratchpad.u_manager_approval the variable is undefined.  Am I missing something?

answer = ifScript();
var manApp = workflow.scratchpad.u_manager_approval;
//var manApp = current.variable_pool.u_manager_approval;

gs.info('manApp Value: ' + manApp);  // returns 'undefined'

function ifScript() {
 if (manApp == true) {
 return 'yes';
 }
 return 'no';
}

gs.info('Answer Value: ' + answer); // returns 'no'

Here is an article that I referenced: 

https://community.servicenow.com/community?id=community_question&sys_id=ddc013a9dbdcdbc01dcaf3231f9619f7 

Thank you,

-Wesley

[Shishir Srivast]

You are trying to capture the value after calling the function which will not be part of ifscript() function so it will not be able to validate the true/false condition in ifscript(). Please check if this helps.

if it's a variable on catalog item then please try with var manApp = current.variables.u_manager_approval;

if it's a field on sc_req_item table then please try with var manApp = current.u_manager_approval;

answer = ifScript();
function ifScript() {
	//var manApp = current.variables.u_manager_approval; // Please uncomment this line if it's a variable on catalog item 
	//var manApp = current.u_manager_approval; // Please uncomment this line if it's a field on sc_req_item table 
	gs.info('manApp Value: ' + manApp);
	if (manApp == true) {
		return 'yes';
	}
	return 'no';
}

gs.info('Answer Value: ' + answer); // returns 'no'

Let's see if this helps.

[Wesley Breshear]

Hi Shishir,

I used your exact code and went and even created a variable on the catalog item itself called "u_manager_approval".  Both:

var manApp = current.variables.u_manager_approval;

var manApp = current.u_manager_approval;

Come back as "undefined".  Any other ideas?

Thank you,

-Wesley

[SanjivMeher]

In you catalog, if the variable name is u.manager.approval, change it to u_manager_approval.

Then use 

var manApp = current.variables.u_manager_approval;

[Ashutosh Munot1]

HI,

Can you tell me one thing. Do you have a variable called u_manager_approval on catalog item or Request form?

thanks,

Ashutosh Munot