Cant get "Open Record" icon to show for read-only catalog item variables for RITM in EAM Next UI

[holybeard]

Description

I’m trying to make the “open record” icon ('i') appear on read‑only catalog item variables in the EAM Workspace (Next Experience UI) for Requested Items (RITMs), but it only shows up in the classic UI—not the new EAM Workspace.

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What I’ve tried

• Enabled both glide.ui.reference.readonly.clickthrough = true and glide.sc.variable.reference.clickthrough = true

• Verified that in classic UI the icon appears as expected, but in EAM Workspace it does not

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Environment

• Release: Yokohama

• Build Tag: glide-yokohama-12-18-2024__patch1b-hotfix1-05-20-2025

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Goal

Enable the 'i' icon (“Open Record”) for all read‑only reference fields and catalog variables on the Standard Record Workspace page (EAM Next UI) for RITMs.

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Questions

1. Has anyone successfully made the “Open Record” icon appear on read‑only catalog variables in EAM Workspace?

2. Is there a known limitation or additional configuration needed in Yokohama?

3. Are there missing UI Macros, client scripts, or form configurations required for this Next UI context?

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Additional Context & Research

• The glide.ui.reference.readonly.clickthrough property is supposed to control the display of the preview ('i') icon for read‑only reference fields.

• For classic UI, adding readonly_clickthrough=true as a dictionary attribute or enabling the above system property works.

• However, for the Next Experience UI (e.g. EAM Workspace), it seems the standard component renderer for reference fields may not support this click‑through behavior.

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Ask

• Is there a Next UI–compatible workaround or configuration (e.g., enabling a UI macro, updating form config, or using a specific API/event)?

• Are there any known issues or patches in Yokohama affecting this feature?

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Let me know if you need more information-I appreciate any guidance!

[Ankur Bawiskar]

@holybeard 

was this working fine earlier?

I am able to see the i icon for reference variable in Service Operations Workspace

If my response helped please mark it correct and close the thread so that it benefits future readers.

[holybeard]

But that field in your screenshot is not read-only. I am talking specifically about read-only catalog item variables in the Next UI.

[Ankur Bawiskar]

@holybeard 

did you check if you are able to show that ref icon for read-only reference field?

If yes then may be it's not supported for variables.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[holybeard]

The 'i' icon (open record icon) does show up for read-only reference fields on the RITM table. But not for the read-only reference type catalog item variables.