I'm a ServiceNow developer focused on custom app development and PS implementations (client scripts, business rules, Flow Designer, UI Builder, Service Portal) rather than core ITSM/CMDB. As orgs move from unused AI entitlements to production agentic AI, where does a custom-app developer plug into that journey — are you seeing FDE engagements pull in developers like me to build agent tools/actions on top of existing custom apps, or is that work handled separately from custom app dev? And from a skills standpoint, what's the fastest path to being useful on an agentic AI deployment.
