Career Transition From a NOC Engineer to ServiceNow Developer

[RaviReddy7590]

Hello everyone, I’m currently transitioning my career from a NOC (Network Operations Center) Engineer to a ServiceNow Developer. In my previous role, I worked on monitoring, troubleshooting, and ensuring service reliability, which gave me a strong foundation in IT operations and service management.

Right now, I’m actively learning the Application Developer path in ServiceNow to build my skills in scripting, workflows, and platform customization. I’m based in Hyderabad, India, and I would really appreciate guidance from the community on:

• The most valuable certifications and skills for beginners (e.g., CSA, CAD).

• Recommended learning resources and best practices for development.

• Suggestions on where to look for entry-level ServiceNow Developer roles in India, or companies/partners that hire freshers.

Any advice, resources, or tips based on your experience would mean a lot as I move forward in this transition. Thank you!

[kaushal_snow]

Let me know if you need any help with source links, I can send them to you.…

[Dr Atul G- LNG]

Hi @kaushal_snow 

Don’t take me wrong, but to be frank—first, it’s not SNOW, it’s ServiceNow or SN. Second, this isn’t really a 6-month plan. I’m a trainer, and from my experience, even a confident student can prepare for CSA in just 3–4 months. What you mentioned sounds more like a long-term plan. It’s not just about covering topics—it’s more about gaining proper understanding and knowledge.

[kaushal_snow]

Hi @Dr Atul G- LNG ,

ServiceNow Community is all about sharing personal experiences. Yes, it’s ServiceNow (not SNOW), though people often understand the commonly used shortcut 😅.....I shared my personal experience, a 6-month plan along with a long term plan, highlighted as (Afterwards, move towards trending modules to stand out from the crowd and aim for higher packages) Below this line, I mentioned that once the initial 6 months are complete, a person can move ahead with the next steps.

As a fresher, my focus wasn’t just on covering topics, it was on gaining proper understanding and hands on experience. I would encourage peers and beginners to follow a similar approach based on my experience, though views may vary from person to person.

[Najmuddin Mohd]

Hello @RaviReddy7590 ,

Since, you have worked in IT Operations, once completing CSA, CAD, you can check the ServiceNow IT Operations Management(ITOM) Module. 

Regards,
Najmuddin